Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANGELA STONE

Summary

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Overview

31
31
years of professional experience

Work History

Owner/Operator

A California Inspired Lifestyle LLC
07.2013 - Current
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Founded and managed Kali-Daze, growing revenue to $240,00 in first year.

Optometrist Assistant/Optician

Lake Erie Family Eye Care
12.2018 - 03.2022
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.
  • Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
  • Instructed patients on contact lens insertion and removal and lens care guidelines.
  • Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
  • Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
  • Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
  • Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
  • Collaborated with optometry staff to reach individual and team goals.
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Acquainted patients with procedures and explained purpose of testing to establish consent.
  • Prepared and administered medications to patients as prescribed by optometrist.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.

Supervisor

EIS Kodak Inc
04.2003 - 09.2012
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and input information into database system.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Customer Service Representative

Applied Industrial Technologies
12.1998 - 03.2003
  • Handled customer inquiries and suggestions courteously and professionally.
  • Updated account information to maintain customer records.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Maintained up-to-date knowledge of product and service changes.

Switchboard Receptionist/Receptionist/Sales Associate

U.S. Tsubaki
02.1993 - 11.1998
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Organized, maintained and updated information in computer databases.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Education

High School Diploma -

Sandusky High School
Sandusky, OH
06.1987

Skills

  • Hiring and Staffing
  • Cash Flow Optimization
  • Customer Relations
  • Verbal and Written Communication
  • Merchandising
  • Leadership and People Development
  • Business Planning
  • Negotiation

Timeline

Optometrist Assistant/Optician

Lake Erie Family Eye Care
12.2018 - 03.2022

Owner/Operator

A California Inspired Lifestyle LLC
07.2013 - Current

Supervisor

EIS Kodak Inc
04.2003 - 09.2012

Customer Service Representative

Applied Industrial Technologies
12.1998 - 03.2003

Switchboard Receptionist/Receptionist/Sales Associate

U.S. Tsubaki
02.1993 - 11.1998

High School Diploma -

Sandusky High School

Similar Profiles

CREATE PROFILE
ANGELA STONE