Angela Strickland

• Managed daily collections processes for customer accounts.
• Developed and maintained payment plans for delinquent accounts.
• Trained team members on effective collection techniques.

Oversaw maintenance of over 250 accounts to support collection efforts.

• Communicated with customers to resolve payment issues.
• Collaborated with sales team on credit risk assessments.
• Utilized collection software to track customer interactions.
• Ensured compliance with legal collection regulations and company policies.
• Developed and improved procedures for collection of past due amounts.
• Identified potential areas of improvement in collections process and implemented changes accordingly.
• Managed accounts receivable, collections and credit activities for a large customer base.
• Negotiated payment plans with customers in arrears.
• Responded to customer inquiries about billing issues, account status, and payment options.
• Reached out to customers to discuss late payments and options for remitting amounts due.
• Analyzed customer payment trends and developed strategies to reduce overdue accounts.
• Resolved escalated disputes between customers and the company concerning collections matters.
• Completed investigations of customer accounts and payment histories.
• Created reports for management on past due accounts and delinquency rates.
• Contacted customers in person at personal and business locations to collect payments directly.
• Verified details of transactions, funds received and total account balances.
• Conducted month-end balance sheet reviews and reconciled variances.
• Received and submitted payments and applied amounts to customer balances.
• Performed research and due diligence to resolve issues.
• Researched and resolved billing and invoice problems.
• Maintained accurate records of all collection activities in accordance with local laws.
• Worked closely with sales teams to ensure proper invoicing processes were followed.
• Created and mailed current statements to customers.
• Drafted correspondence to debtors regarding their overdue accounts.
• Effectively negotiated restructuring of loan payments.
• Researched, evaluated and resolved discrepancies and customer concerns.
• Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
• Received payment and posted to appropriate customer accounts.
• Notified customers of delinquent accounts with attempt to collect outstanding amounts.
• Arranged for debt repayment and established repayment schedule based on customer finances.
• Recorded information about customers' financial status and collections status efforts.
• Reviewed accounts to determine payment plan compliance.
• Located and monitored overdue accounts using billing system to begin collections process.
• Prepared documentation required for collection and repossession activities.
• Performed reconciliation of accounts to ensure accurate billing and collections records.
• Utilized collections software and databases for efficient account management.
• Implemented collection strategies to reduce outstanding account balances.
• Negotiated payment plans with delinquent account holders to facilitate debt resolution.

• Managed daily office operations and ensured smooth workflow at Ace Auto Sales.
• Coordinated schedules and appointments for the sales team and management.
• Maintained accurate records of inventory and processed orders efficiently.
• Assisted in training new staff on company policies and procedures.
• Handled customer inquiries and provided support to enhance satisfaction.
• Maintained filing system for records, correspondence and other documents.
• Answered phone calls, responded to emails, routed mail and coordinated courier services.
• Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
• Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
• Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
• Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
• Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
• Supervised staff members, organized schedules and delegated tasks.
• Managed office budget to handle inventory, postage and vendor services.
• Coded and entered daily invoices with in-house accounting software.
• Created spreadsheets in Excel to track data such as vacation requests, sick days .
• Provided administrative support to management team including preparing reports and presentations.
• Reviewed contracts for accuracy prior to signing off on behalf of the company.
• Developed effective communication strategies between departments within the organization.
• Maintained confidential records relating to personnel matters.
• Delegated work to staff, setting priorities and goals.
• Resolved customer complaints or answered customers' questions.
• Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
• Computed balances, totals or commissions to support accounting team.

• Managed donor referrals and assessed eligibility for organ donation.
• Coordinated organ recovery processes with surgical teams and medical staff.
• Facilitated communication between donor families, transplant teams, tissue banks, and other parties involved in the procurement process.
• Facilitated communication between families, hospitals, and transplant centers.
• Coordinated with transplant teams regarding patient needs for organs or tissues.
• Responded quickly to requests from medical facilities regarding availability of organs or tissues for transplantation purposes.
• Maintained accurate records of donor information and organ allocation data.
• Created reports detailing all aspects of the procurement process from initial contact through recovery of organs and tissues.
• Reviewed potential donors for compatibility with recipient criteria prior to approval by the Medical Director.
• Performed donor screenings and evaluations to assess donor eligibility.
• Adhered to strict safety guidelines when handling human tissue specimens for laboratory testing purposes.
• Implemented best practices in organ preservation and transportation methods.
• Monitored compliance with regulatory standards in organ procurement activities.
• Ensured compliance with applicable laws governing the transfer of organs from deceased donors into recipients.
• Reviewed case files to ensure accurate reporting and documentation standards.
• Organized training sessions for staff on organ procurement protocols.
• Provided education on ethical principles related to donation practices for both health care providers and patients.
• Developed relationships with local hospitals, clinics, and other organizations involved in organ procurement activities.
• Updated patients' charts in electronic medical records, noting assessment results, interventions and medications.
• Obtained specimens or samples for laboratory work.
• Conducted thorough assessments to understand current patient conditions and develop diagnoses.

• Assisted with resuscitation efforts in life-threatening situations such as cardiac arrest or trauma cases.
• Monitored vital signs and reported changes to healthcare providers.
• Monitored patients' condition and reported changes in status or acuity to nurses.
• Took patients' vital signs, collected medical specimens and updated information in patient charts.
• Assisted physicians with procedures such as intubations, chest tube insertions and central line placements.
• Administered oxygen therapy, nebulizer treatments, wound dressings and splinting and casting per physician orders.
• Prepared and maintained medical equipment for use in emergencies.
• Prepared rooms for incoming patients by ensuring that necessary equipment was available.
• Documented patient information and treatment plans accurately.
• Completed documentation for each patient encounter accurately and within established timeframes.
• Facilitated communication between nurses, physicians and other healthcare providers involved in patient care.
• Triaged patients to award priority to patients with more severe complications.
• Communicated effectively with patients to relieve anxiety and provide support.
• Provided emotional support to family members during a crisis situation or at end-of-life stages of care.
• Coordinated with nurses to assess and prepare patients for tests and medical procedures.
• Adhered to safety protocols to maintain a safe environment for patients and staff.
• Maintained cleanliness and organization in the emergency room environment.
• Stocked and replenished patient care areas with appropriate supplies.
• Ensured proper disposal of hazardous materials such as needles or contaminated linens.
• Greeted, guided and offered assistance to patients and visitors.
• Safely transferred patients to wheelchair or stretchers for transportation to other departments.
• Filled in for unit secretaries, preparing paperwork and obtaining payments when needed.
• Assisted medical staff in patient care and emergency procedures.
• Performed basic, non-invasive medical assistant duties.
• Took blood pressure measurements and reported to nurse or physician if above or below normal levels.
• Applied and educated patients on orthopedic devices like crutch walking.
• Educated patients about their condition and treatment options upon discharge from the ER.
• Monitored health and well-being of clients and reported significant health changes.
• Attended training to validate or refresh basic professional skills.
• Assisted administrative departments with paperwork, errands and other clerical duties.
• Liaised with healthcare teams to deliver and manage care in patient homes.
• Assisted employees in scheduling computer and phone updates.