Angela Suarez
Brooklyn,NY
Summary
With a track record in bilingual customer service and administration, my focus has always been to provide exceptional service and enhance the customer experience. With my experience, I have expanded my relationship management expertise, building on my Microsoft Word skills to optimize business communication and process documentation.
Quality in every interaction defines my professional performance; I value honesty and collaborative productivity. Representing these companies as a Business Developer has allowed me to apply my experience in sales and customer service to strengthen the bond between the company and its customers, contributing significantly to our shared goals.
Overview
5
5
years of professional experience
Work History
Cashier
Fine Fare Supermarket
10.2022 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier
Top 99 Cent
11.2021 - 03.2022
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
Business Develop Representative
Accenture
05.2021 - 09.2021
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Used SalesForce to handle current portfolio and prospective leads.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Customer Service Support
Teleperformance
05.2020 - 04.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
Sales Representative
Teleperformance
03.2019 - 05.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Enhanced customer experience by addressing concerns promptly and providing tailored solutions based on their needs.
- Trained new employees on customer service and organizing strategies.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Recorded accurate and efficient records in customer database.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Technician in Kitchen And Restaurant Administratio
Instituto Colombiano De Aprendizaje INCAP
Bogota Colombia12-2012
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Languages
Portuguese
Professional Working
Spanish
Native or Bilingual
English
Elementary
Timeline
Cashier
Fine Fare Supermarket
10.2022 - 01.2024
Cashier
Top 99 Cent
11.2021 - 03.2022
Business Develop Representative
Accenture
05.2021 - 09.2021
Customer Service Support
Teleperformance
05.2020 - 04.2021
Sales Representative
Teleperformance
03.2019 - 05.2020
Technician in Kitchen And Restaurant Administratio
Instituto Colombiano De Aprendizaje INCAP