Angela Sullivan
Richmond,VA
Summary
Proven leader with a track record of enhancing sales force productivity by over 20% at Harbor Freight Tools through innovative strategies and sales team training. Expert in relationship building and staff management, adept at fostering client satisfaction and team performance. Skilled in adapting to new situations, ensuring both company growth and client trust. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Sales Manager
Harbor Freight Tools
10.2014 - 07.2024
- Managed the office work and filing monthly paper work, filing customer orders, ordering office supplies, communicating through emails with corporate or outside venders on setting appointments.
- Handled customer payments and setting up personal card card accounts and commercial accounts.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Increased sales force productivity by introducing sales automation tools and streamlining administrative tasks.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- !0+ years experience customer service
Family Babysitter
in Home Babysitter
07.2010 - 12.2014
- Demonstrated responsibility by adhering to family-specific rules, expectations, and protocols while caring for the children.
- Reviewed and followed parent directions for children's care.
- Collaborated with parents to develop age-appropriate goals for each child''s growth and development.
- Increased family satisfaction by building strong relationships with both children and parents based on trust and communication.
- Maintained clean and organized living spaces throughout duration of babysitting responsibilities.
- Developed strong bonds with families, resulting in repeat babysitting engagements each summer season.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
Manager for Housekeeping
in Town Suites
02.2004 - 03.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Improved cleanliness standards by implementing thorough cleaning routines and using appropriate cleaning products.
- Maintained a safe and healthy environment for clients by regularly sanitizing surfaces and properly disposing of waste.
Education
No Degree -
Powhatan High School
Powhatan, VASkills
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
- Verbal and written communication
- Client Relationship Management
- Sales operations
- Performance Management
Timeline
Sales Manager
Harbor Freight Tools
10.2014 - 07.2024
Family Babysitter
in Home Babysitter
07.2010 - 12.2014
Manager for Housekeeping
in Town Suites
02.2004 - 03.2014
No Degree -
Powhatan High School