Angela Swann
Waldorf,MD
Summary
Detail-oriented Senior Distribution Clerk with expertise in project and records management. Streamlined processes to enhance workflow efficiency and ensure compliance with safety regulations. Experienced in inventory management, order processing, and delivery coordination. Recognized for maintaining accurate records and driving customer satisfaction through effective problem-solving.
Overview
28
28
years of professional experience
Work History
Senior Distribution Clerk
United States Postal Service, USPS
Hughesville, Maryland
06.1998 - Current
- Provided administrative, clerical, and program support as a Confidential Assistant to the postal service, including office operations and coordination of program activities.
- Discussed operational issues and proposed workflow improvements to supervisors, enhancing overall team efficiency.
- Trained new staff on standard procedures and safety protocols in the facility.
- Monitored mail processing schedules to adhere to established timelines.
- Performed basic administrative tasks such as filing paperwork or generating reports.
- Complied with safety regulations and laws regarding transportation of hazardous materials.
- Maintained records of items shipped, received or transferred between locations.
- Operated computer systems to enter data related to orders and deliveries.
- Provide general administrative and clerical support to all staff, including scheduling, travel assistance, records management, filing, office supply coordination, meeting logistics, and editing or preparing routine correspondence.
- Organize and maintain office records, correspondence, and workflow systems to support smooth operations and ensure timely retrieval and disposition of documents.
- Serve as a receptionist/intake point for clients, respond to routine inquiries, and follow up with employees on pending matters to ensure timely completion of tasks.
- Provide administrative support for the customers Protection Program by receiving, logging, routing, and tracking disclosures and complaints; generating standard correspondence; conducting follow-up; communicating with management and maintaining relevant databases and records.
- Support the Program by receiving and processing incoming requests; generating acknowledgments and routine responses; tracking deadlines; coordinating with staff on request processing; and managing records and final documents
- Apply established administrative procedures and judgment to maintain workflow tracking systems, ensure timely action on assignments, and recommend improvements to clerical processes where appropriate.
- Safeguard sensitive information, maintain confidentiality of legal and program-related materials Protection, Privacy Act, and records management requirements.
- Perform other duties as assigned.
- Provided administrative support for program operations and project coordination.
- Managed schedules and organized meetings for program staff and stakeholders.
- Assisted in preparing documents, reports, and presentations for program activities, ensuring accurate and timely information dissemination.
- Maintained records and files related to program activities and project deliverables.
- Coordinated with team members to ensure timely completion of tasks.
- Performed data entry into software systems used by the program team members.
- Answered inquiries from external customers regarding program information.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Assessed company operations for compliance with safety standards.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Determined consumer needs to provide products and services appealing to larger market.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Assisted in maintaining inventory of mailing supplies and equipment.
- Collaborated with team members to ensure timely mail handling and dispatch.
- Conducted quality checks on outgoing mail to prevent errors in delivery.
- Answered inquiries from customers regarding delivery status or product availability.
- Reviewed files, records and other documents to obtain information or respond to requests.
Education
High School Diploma -
Potomac High School
Oxon Hill, MD06-1987
Associate of Arts -
College of Southern Maryland
La Plata, MD06-2026
Skills
- Inventory management
- Logistics coordination
- Compliance monitoring
- Project management
- Data management
- Records management
- Operational support
- Time management
- Customer relations
- Customer service
- Data entry
- Organizational skills
Timeline
Senior Distribution Clerk
United States Postal Service, USPS
06.1998 - Current
High School Diploma -
Potomac High School
Associate of Arts -
College of Southern Maryland