Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Ultimate goal is to enhance an organization fundamentally, operationally, and fiscally.
Overview
27
27
years of professional experience
Work History
Senior Training Specialist
Premier Research
12.2021 - 03.2024
Developed and delivered corporate trainings to over 2000 global employees.
Created monthly podcast series regarding trending corporate topics, self-help and wellness.
Offered coaching and mentoring opportunities to staff in need of skill development and leadership.
Enhanced employee performance by developing and implementing comprehensive training programs.
Streamlined onboarding processes, resulting in reduced time for new hires to reach full productivity.
Evaluated effectiveness of training initiatives, adjusting strategies as needed to improve overall results.
Championed organizational culture of continuous learning and development, promoting employee engagement and satisfaction.
Conducted orientation sessions and organized on-the-job training for all new hires in the United States and Canada.
Project Specialist
Premier Research
04.2021 - 12.2021
Improved project efficiency by streamlining communication and collaboration among team members.
Managed multiple projects simultaneously, ensuring timely completion and high-quality output.
Coordinated cross-functional teams to achieve project objectives and meet deadlines.
Enhanced client satisfaction by delivering projects on time and within budget constraints.
Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Admissions Specialist
Devereux Advanced Behavioral Health
08.2019 - 04.2021
Member of multiple committees including Operations and Staff Development.
Conducted thorough evaluations of applications, approximately 15-20 per week, using established criteria and guidelines, contributing to fair admission decisions, timeliness and accuracy.
Coordinated interview schedules for applicants as needed, providing a smooth experience during their visit to campus.
Contributed to increased enrollment numbers through proactive outreach, recruitment initiatives, and maintaining relationships with prospective customers.
Maintained accurate records of all applicant data in the admissions database and EMR, ensuring a seamless evaluation process for the admissions team.
Marketing Operations Administrator
American National Insurance Company
01.2017 - 07.2019
Recovered debt owed to the company -over $1million within 16 months
Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Maintained financial records and updated internal databases to support document management.
Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
Director of Client Services & Programming
Mercy Center For Women
01.2016 - 01.2017
Partnered with Executive Leadership to ensure programming, funding, training, and policy development were maintained at optimal levels.
Wrote grants and service plans to supplement budgetary needs and create additional funding streams.
Ensured compliance of all applicable Federal, State and Local best practice standards and protocols.
Optimized team performance through effective management of personnel (9), scheduling, and resource allocation.
Performed all intake assessments, admission interviews, correspondence with potential clients, families, and agencies
Coordinated/supervised all after care programming for one (1) year after completion of programming.
Supervisor of Admissions & Intake
Sarah A. Reed Children's Ctr.
10.1996 - 01.2016
Admitted and assessed all incoming clients to Partial Hospitalization programs at multiple sites.
Verified and authorized services with any/all insurance providers, including Medicaid, to ensure reimbursement.
Provided differential diagnosis to provide accurate service provision and continuity of care.
Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Maintained compliance with company policies, objectives, and communication goals as well as state and federal guidelines.