Angela Tankersley
Missouri City,TX
Summary
Support needs of all types patients with unsurpassed clinical knowledge and interpersonal communication skills. Texas-licensed healthcare professional passionate about providing culturally-competent assistance to every patient. Excellent problem-solving, charting and quality assurance management skills.
Smart and responsible liaison with strong interest in fostering communication and collaboration. Proactive in identifying issues with utmost confidence in practical solutions. Highly motivated and determined to make meaningful contributions to organization.
Overview
15
15
years of professional experience
Work History
HSS Service Coordinator
United Healthcare, UHG
11.2022 - Current
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
- Managed complex caseloads of 500-plus members with diverse medical needs, ensuring timely access to necessary resources and support.
- Improved patient satisfaction by effectively coordinating healthcare services and appointments.
- Assisted with state regulatory issues such as compliance.
- Evaluated members' health status, living situations, and support networks.
- Developed, implemented, and revised individualized care plans based on member needs.
- Identified and initiated referrals for social services, community resources, and authorizations.
Charge Nurse
Legend Oaks Healthcare Northwest
11.2020 - 11.2022
- Administered medications and treatments to 30-plus patients as ordered by a physician, maintaining accountability for accurate narcotic count at the end of each shift.
- Maximized team performance by monitoring nursing care, including patient assessment processes and treatment implementations.
- Directed patient care activities and provided guidance and training to RNs, LPNs, and residential advisors during the shift while delegating assignments and providing treatment.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols to optimize performance and safety.
Charge Nurse
Terra Bella Health And Wellness Suites
11.2018 - 06.2020
- Achieved successful unit leadership by providing quality nursing care to 20 to 35 patients per day in 123-bed unit.
- Administered medications and treatments to patients as ordered by physician, maintaining accountability for accurate narcotic count at end of each shift.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
- Worked with families, caregivers and patients to determine best options for treatment, diagnosis and prevention.
- Documented patient vitals, behaviors and conditions and communicated concerns to administration.
- Supervised patient admissions and discharges from hospital to various settings, including home care, rehabilitative facility or self-care.
Charge Nurse
Deerbrook Willobrook Skilled Nursing Facility
12.2016 - 11.2018
- Built rapport with patients and family members to deliver exceptional care.
- Delivered oral medications, intramuscular injections and IV fluids to mitigate or resolve patient symptoms.
- Collaborated with doctors and staff members to ensure quality care.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Oversaw patient conditions, administered medicine, performed interventions and took detailed records.
- Ensured routine wound care and dressing changes were performed on schedule.
Charge Nurse
Woodlake Nursing Center
11.2010 - 07.2016
- Delegated and prioritized assignments and nursing tasks based on individual staff strengths and expertise
- Overseen operations, including admissions and discharges and scheduling of nursing staff
- Directed patient care activities and provided guidance and training to CNAs, Med aides and rehab department during shift while delegating assignments and providing treatment
- Built rapport with patients and family members to deliver exceptional care
- Gathered patient data, cleaned wounds and changed catheters as part of comprehensive support
Education
Associate of Arts - Nursing
Alvin Community College
Alvin, TXNursing
Houston Community College
Houston, TXSkills
- Patient and family education
- CPR certification
- Strong clinical judgment
- Clinical documentation
- Chronic disease management
- RUG certified
- Case management
Education
Some College
Timeline
HSS Service Coordinator
United Healthcare, UHG
11.2022 - Current
Charge Nurse
Legend Oaks Healthcare Northwest
11.2020 - 11.2022
Charge Nurse
Terra Bella Health And Wellness Suites
11.2018 - 06.2020
Charge Nurse
Deerbrook Willobrook Skilled Nursing Facility
12.2016 - 11.2018
Charge Nurse
Woodlake Nursing Center
11.2010 - 07.2016
Nursing
Houston Community College
Associate of Arts - Nursing
Alvin Community College
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