Angela N Dempsey
Portland,Oregon
Summary
Shows skills that have always included being a Customer service professional dedicated to effective team management and customer satisfaction. Provides a full range of administrative support by prioritizing and responding to business matters involving administrative functions. Creates and maintains associated documents, ordering supplies, opening and sorting mail, copying, filing, answering phones, greeting visitors, providing information, and scheduling meetings. Uses intermediate knowledge of administrative skills, methods and practices and chooses appropriate alternatives from among predefined policies and procedures to complete work. May train or coordinate work of other administrative or temporary staff.
Overview
15
15
years of professional experience
Work History
Radiology Scheduler
Legacy Mount Hood Medical Center
PORTLAND, OR
07.2022 - Current
- Provide clerical support to front desk and may act as resource for new personnel during orientation.
- Computerized scheduling procedures for multiple rooms using scheduling computer system
- Determines availability of staff and room availability based on procedure being performed
- Load varying data into system about personnel, budget and staff coverage
- Independently performs daily patient/procedure data entry into computer system
- Assist manager with maintaining and updating staff profiles
- Assist computer program director with various computer duties updating system, time booking information, etc.
- Independently initiate required reports
- Maintains patient confidentiality
- Work with Anesthesia department to create smooth schedule
- Assign each patient’s anesthesiologist, notifying Anesthesia of their assigned cases, changes in their schedules, etc.
- Enters into computer system patient’s assigned anesthesiologist, room number, and any pertinent information needed for procedure
- May function as Secretarial support performing various and numerous duties
- Performs department typing as assigned
- Completes patient charges, reviews and updates suture lists, miscellaneous charge list, etc., as needed to ensure proper revenue
- Schedule over 30 customer appointments per day, answer over 50 calls daily
Child Care Owner
Angie Bear Clubhouse
Portland, OR
09.2020 - 06.2022
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Introduced children to educational games and activities to boost learning 100% of time in care.
- Keep areas clean, organized and stocked, and sanitized surfaces and toys.
- Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Added daily log information to permanent records outlining observations, meals and any medications administered for acute or chronic conditions.
- Handled daily administrative tasks efficiently to minimize time away from children, including updating attendance and requesting new supplies.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Manages schedules; both business/personal
- Provides routine information on program or department policies, processes and procedures for families
Registration Representative
Kaiser Permanente Rockwood Medical
Portland, Oregon
11.2015 - 08.2020
- Registers patients to receive medical services in clinic, hospital inpatient, Ambulatory, or Emergency services
- Obtains demographic information, validates & verifies insurance, & receives payments, based on established manual or technological protocols, refers patients to Financial Advocates
- Answers and/or refers questions received from patients, visitors, staff as appropriate
- Performs various related cash handling procedures
- Perform all, or combination of duties described depending upon assigned work areas & specific needs of department
- Adhered to all confidentiality requirements at all times
- Scheduling over 30 appointments daily
- Prepares and maintains electronic and hard-copy files.
Dental Member Assistant
Kaiser Permanente Grand Dental
Portland, Oregon
06.2014 - 11.2015
- Facilitated timely and orderly process of serving patients from appointment and provider scheduling to completion of office visit information
- Assisted other staff functions in support of members needs
- Ran Orthodontist/Pediatrics Desk, performed administrative and office support activities for department
- Duties included fielding about 50 telephone calls daily, cash handling receiving and directing visitors, word processing, creating spreadsheets and internet research
- Performed Orthodontics Fee Estimates
- Adhered to all confidentiality requirements at all times
- Investigated and resolved customer inquiries and complaints in empathetic manner
- Met all customer call guidelines including service levels, handle time and productivity
Lead Administrative Assistant/Cashier
Acura Of Portland/Volkswagen Of Portland
Portland, OR
03.2008 - 01.2011
- Managed customer and administrative services
- Performed wide variety of office support and clerical duties and activities for department, such as filing, faxing, greeting customers, answering 50 or more calls daily, returning voicemails.
- Depositing funds to client account through several different channels
- Created and updated physical records/files to maintain current, accurate and compliant documentation
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks
- Receive and disburse money in establishments other than financial institutions
- Usually involves use of electronic scanners, cash registers, or related equipment
- Investigated and resolved customer inquiries and complaints in empathetic manner
- Trained staff on operating procedures and company services
Account/Credit Manager
Rent A Center
Portland, Oregon
05.2008 - 07.2010
- Delivered/Set up customer rental items, Delivery truck driver; Created budgets and schedules to make sure that products and projects are on time and running correctly
- Valued to keep clients pleased by solving account problems, and catering to customers wants and needs
- Solved problems pertaining to accounts managed and negotiate terms and conditions of accounts, which increased sales by 10%
- Facilitated inter-departmental communication to effectively provide customer support
- Maintained up-to-date knowledge of product and service changes
- Managed work flow to exceed quality service goals
Education
Associate of Arts - Business Administration
Warner Pacific College
Portland, Oregon2019
Advanced Medical Terminology Certificate - Manufacturing
Kaiser Permanente Classes
Portland, OR2007
Skills
- Excellent communication skills
- Scheduling
- Written Communication
- Microsoft Outlook, Word and Excel
- Leadership
- File coordination
- Administrative Assistant
- Data entry
- Health Care Industry
- Inventory control
- Customer-focused
- Payment processing
- Advanced clerical knowledge
- Multi-Line Phone Proficiency
- Documentation And Reporting
- 45 Wpm Typing Speed
- Administrative Support
- Project Planning
- Filing And Data Archiving
Timeline
Radiology Scheduler
Legacy Mount Hood Medical Center
07.2022 - Current
Child Care Owner
Angie Bear Clubhouse
09.2020 - 06.2022
Registration Representative
Kaiser Permanente Rockwood Medical
11.2015 - 08.2020
Dental Member Assistant
Kaiser Permanente Grand Dental
06.2014 - 11.2015
Account/Credit Manager
Rent A Center
05.2008 - 07.2010
Lead Administrative Assistant/Cashier
Acura Of Portland/Volkswagen Of Portland
03.2008 - 01.2011
Associate of Arts - Business Administration
Warner Pacific College
Advanced Medical Terminology Certificate - Manufacturing
Kaiser Permanente Classes
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