Angela Tarter
Clermont
Summary
Dynamic account manager with a proven track record. Proven excellence in building customer relationships and driving upselling strategies. Expert in negotiation and market analysis, consistently meeting or exceeding sales goals. Skilled in CRM systems and order fulfillment, ensuring seamless client experiences and fostering long-term partnerships. Passionate about delivering tailored solutions and maximizing profitability.
Overview
11
11
years of professional experience
Work History
Account Manager/Inside Sales (Metal Sales)
AA Metals Inc
Orlando
11.2024 - Current
- Serve as the primary point of contact for a diverse portfolio of customers, managing daily sales inquiries and building long-term relationships that strengthen customer retention and drive repeat business
- Generate new sales opportunities by prospecting leads, expanding the client base, and developing lasting partnerships with both domestic and international metal suppliers
- Increase order accuracy and on-time delivery by delivering customized pricing, preparing precise quotes, and proactively tracking orders through fulfillment to meet strict client specifications
- Grow account value by leveraging deep product and market knowledge to deliver consultative solutions and identify upsell opportunities that expand revenue within existing accounts
- Strengthen sales strategy by analyzing performance reports and market trends to uncover new opportunities, mitigate risks, and present actionable insights to senior leadership
- Drive pipeline growth and customer retention by maintaining detailed CRM and AS400 data, tracking all client interactions, and producing reports that guide targeted follow-ups and outreach
- Ensure seamless customer experience by coordinating closely with operations, logistics, and finance teams for accurate order processing, timely shipping, and prompt, error-free invoicing
- Protect client relationships and repeat business by resolving delivery issues and customer concerns quickly, demonstrating proactive problem-solving and commitment to satisfaction
- Deepen customer partnerships by leading regular client meetings to identify evolving needs, introduce new products and services, and reinforce AA Metals as a trusted industry resource
- Managed client relationships to ensure satisfaction and retention.
- Developed comprehensive account strategies for diverse customer needs.
- Coordinated cross-functional teams to deliver tailored solutions effectively.
- Analyzed market trends to identify new business opportunities.
- Organized regular client meetings to gather feedback and address concerns.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Developed strategies to increase revenue from existing accounts.
- Negotiated contracts with clients to maximize profitability.
- Renewed existing accounts by building relationships with clients.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Utilized CRM tools to track client interactions, sales opportunities, and account history.
Account Manager
Kloeckner Metal
04.2024 - 10.2024
- Cultivated and maintained strong customer relationships through daily communication, tailored quoting, and proactive order management, ensuring repeat business and customer satisfaction
- Managed detailed customer data within CRM and AS400 systems; tracked activities, logged interactions, and executed outreach campaigns to drive upselling and expand accounts
- Oversaw customer-specific inventory levels, coordinating closely with operations and traffic teams to ensure timely, accurate deliveries
- Quoted value-added fabrication and secondary processing services, providing comprehensive solutions that strengthened customer loyalty
- Managed client accounts to ensure satisfaction and retention.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Acted as main point of contact in matters relating to client concerns and needs.
- Renewed existing accounts by building relationships with clients.
- Provided technical support to customers when needed.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
Solution Advisor / Inside Sales Representative
Ryerson, Inc.
Norcross
02.2015 - 03.2024
- Built and nurtured trusted relationships with a large portfolio of accounts, consistently exceeding customer expectations through rapid response, personalized quoting, and consultative support
- Managed a high-volume pipeline of up to 200 daily quotes and 2,000+ monthly invoiced lines while maintaining exceptional accuracy and fast turnaround times
- Leveraged CRM and AS400 systems to monitor customer trends, log interactions, and run targeted outreach campaigns, driving upsells and deepening market share
- Coordinated with operations, traffic, and logistics teams to align inventory availability and shipping schedules, ensuring smooth, on-time deliveries
- Negotiated and maintained long-term customer contracts and custom pricing, balancing competitive rates with profitable margins
- Worked in multiple roles within company, from Inside Sales, Outside Sales, Manager, as well as working with and maintaining finance, operations, purchasing, and contract management.
Skills
- Build customer relationships
- Upselling and cross-selling
- Active listening
- Negotiation
- quoting and estimating
- Pipeline Management
- Vendor and Supplier Relations
- Order Fulfillment
- Problem Solving
- Market Analysis
- Contract Management
- Profitability Management
- Call and Email Communication
Timeline
Account Manager/Inside Sales (Metal Sales)
AA Metals Inc
11.2024 - Current
Account Manager
Kloeckner Metal
04.2024 - 10.2024
Solution Advisor / Inside Sales Representative
Ryerson, Inc.
02.2015 - 03.2024