A proven leader who has implemented a vision and practice of inclusion and diversity throughout a large targeted case management agency while continuing to meet the federal and state requirements of a Department of Mental Health contract.
Overview
18
18
years of professional experience
Work History
Director of Support Coordination
Abilities First
Springfield, MO
08.2004 - 08.2022
Responsible and accountable for all aspects of Greene County targeted case management program contracted through Missouri Department of Mental Health.
Plan, coordinate and supervise work of 6 multi-disciplinary case management teams, community support services team and administrative support team.
Align program mission and implementation strategies to promote inclusive opportunities for over 2200 individuals and their families living in Greene County.
Educate community on benefits of diversified, inclusive workforce.
Recruit, pre-screen, interview and prepare job offers to applicants based on qualifications and job experience.
Work closely with Human Resources to ensure that all personnel processes and laws were followed.
Develop and evaluate technological processes to ensure CMS (Center for Medicaid Services) compliance in billing, documentation and record retention.
Conducted extensive satisfaction surveys with individuals and families served to ensure quality of services.
Maintain communications with Department of Mental Health, CMS and Missouri Medicaid and Home and Community providers.
Education
Bachelor of Science - Sociology
Missouri State University
Springfield, MO
Skills
Employee Recruitment and Retention
HR Strategies
Organizational Skills
Ability to solve complex problems
Judgement and Leadership
Policy and Process Writing
Center for Medicaid Compliance
Conflict and Crisis Resolution
Timeline
Director of Support Coordination
Abilities First
08.2004 - 08.2022
Bachelor of Science - Sociology
Missouri State University
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