Angela Taylor
Supervisor
Lawrenceville,GA
Summary
Results-driven team player bringing progressive background in multiple environments. Natural leader with exceptional skills in customer relations, administration and scheduling. Manages competing priorities with organized and resourceful approaches. Enthusiastic self starter adept at working with colleagues and customers of all backgrounds. Team builder and clear communicator with strong problem solving and planning skills.
Overview
15
15
years of professional experience
Work History
Marketing Coordinator Lead -Black Employee Network
Comcast
Norcross, GA
11.2020 - Current
- Boosted brand awareness with target employee demographics with social, print and email campaigns, assisted in writing articles for the newsletter.
- Answered general ERG inquiries by email, phone and mail.
- Composed daily posts for social media and helped build corporate presence on TEAMS and Yammer.
- Tracked and reported on marketing campaign responses.
- Managed team calendars and scheduled events for multiple employee meetings.
Culture Lead-BSR Women's Network
Comcast
Norcross, GA
01.2020 - Current
- Implemented daily morning messages on TEAMS and Yammer to advertise events.
- Trained team members in successful strategies to meet operational and ERG targets.
- Maintained focus during busy times and delegated tasks to other leads to keep business running smoothly.
- Promoted ERG development by building and maintaining relationships with new members.
- Created and led morning CoffeeTalks and WindDown Wednesday's bring in new members.
- Designed event specifications to meet organizational needs and objectives.
- Streamlined meeting planning processes
TLC/Resource Management Specialist
Comcast
Norcross, GA
11.2016 - Current
- Taught individuals how to properly complete Quota and Routing, improving execution and streamlining processes.
- Trained analysts on accurate execution of quota and tech management, helping to directly control labor and material costs.
- Conferred with production teams and Management to identify and resolve issues negatively impacting technical day to day operations.
- Enhanced quota management programs by gathering and analyzing local market and evaluating current participation data.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
Collections Agent/Fraud Analyst
Comcast
Norcross, GA
10.2014 - 11.2016
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Directed day-to-day collections functions.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
Lead Dispatcher/FOC Specialist
BrightHouse
Clearwater, FL
02.2010 - 06.2013
- Managed several dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
- Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
Education
Bachelor of Science - Psychology
University of Phoenix
Tempe, AZ05.2023
Skills
- Data Visualization
- Computer Proficiency
- Public Relations
- Social Media Campaign
- Professional Relationships
- Originality and Creativity
Timeline
Marketing Coordinator Lead -Black Employee Network
Comcast
11.2020 - Current
Culture Lead-BSR Women's Network
Comcast
01.2020 - Current
TLC/Resource Management Specialist
Comcast
11.2016 - Current
Collections Agent/Fraud Analyst
Comcast
10.2014 - 11.2016
Lead Dispatcher/FOC Specialist
BrightHouse
02.2010 - 06.2013
Bachelor of Science - Psychology
University of Phoenix
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