Angela Taylor
Fort Worth
Summary
Proven professional with extensive experience in customer service and call center operations, notably at AT&T. Excelled in enhancing customer satisfaction and streamlining payroll processes at Kroger, demonstrating exceptional organizational and problem-solving skills. Achieved significant improvements in service quality and efficiency, maintaining high productivity standards.
Overview
33
33
years of professional experience
Work History
Wholesale Service Representative
AT&T
01.2000 - Current
- Maintained productivity and quality standards at all times.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Managed incoming calls in a high volume call center
- Assisted customers with order submission and completion
- Correspond and provide support for competitor companies
- Coordinate and interact with intercompany departments
- Provide support to peers
- Continually met service commitments, order requirements and deadlines in a fast paced environment
Payroll Clerk
Kroger
01.2000 - 10.2001
- Maintained payroll information by calculating, collecting, and entering data
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained confidentiality of employee records and payroll information.
Front End Manager
Kroger
06.1995 - 01.2000
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
- Maintained strong customer relations and effective customer service standards.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
Cashier Floor Supervisor
Kroger
03.1992 - 06.1995
- Maintained a clean, organized, and well-stocked checkout area for optimal customer experience.
- Enhanced customer satisfaction by providing efficient and accurate transactions.
- Reduced wait times for customers through effective management of cashier team.
- Implemented proper opening/closing procedures for the checkout area, ensuring security measures were followed consistently.
- Maintained a safe working environment by enforcing compliance with health and safety regulations among the cashier team.
Education
High School Diploma -
Granbury High School
Granbury, TXSkills
- Customer Support
- Customer Relations
- Database Maintenance
- Organization
- Problem-solving abilities
- Data Entry
- Customer Service
- Call Center Operations
- Microsoft Outlook
- Spreadsheets
- Call Management
Timeline
Wholesale Service Representative
AT&T
01.2000 - Current
Payroll Clerk
Kroger
01.2000 - 10.2001
Front End Manager
Kroger
06.1995 - 01.2000
Cashier Floor Supervisor
Kroger
03.1992 - 06.1995
High School Diploma -
Granbury High School