Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Taylor

Poplar Bluff

Summary

Goal-driven Service Manager offering over 35 years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Overview

36
36
years of professional experience

Work History

Cardiovascular Service Nurse Manager / Cath Lab Nurse

Poplar Bluff Regional Medical Center
02.1990 - Current
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Monitored service performance metrics to identify areas of improvement.
  • Resolved customer complaints in a timely manner.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Created detailed reports on service activities for senior management review.
  • Identified opportunities to increase efficiency through automation or process re-engineering.
  • Trained new employees on the use of customer relationship management software systems.
  • Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
  • Analyzed existing processes for potential cost savings initiatives.
  • Coordinated with other departments within the organization to ensure seamless delivery of services.
  • Managed inventory levels of parts necessary for servicing customers' needs.
  • Performed root cause analysis on recurring problems encountered by customers.
  • Motivated and supported employees to maintain low turnover.
  • Analyzed patient care data to identify trends and drive evidence-based decision-making in clinical practices.
  • Administered medications and monitored vital signs, ensuring adherence to safety protocols and best practices.
  • Coordinated patient care plans, collaborating with interdisciplinary teams to enhance treatment outcomes.
  • Evaluated patient progress and adjusted care strategies based on clinical assessments and feedback from healthcare providers.
  • Advocated for patient rights and needs within the healthcare system, ensuring holistic support throughout care continuum.
  • Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.

Practice Manager Multi-practice

Regional Physician Specialist
03.2006 - 06.2016
  • Developed and implemented new patient registration processes to streamline workflow.
  • Maintained financial records, including billing and accounts receivable and payable.
  • Coordinated staff recruitment, training, and scheduling activities.
  • Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
  • Provided leadership and guidance to the medical team in order to meet goals and objectives.
  • Monitored compliance with HIPAA regulations concerning patient privacy rights.
  • Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
  • Created reports that tracked key performance indicators such as revenue growth and efficiency metrics.
  • Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
  • Implemented policies and procedures related to patient care delivery in accordance with organizational standards.
  • Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
  • Analyzed data from various sources to identify trends or opportunities for improvement within the practice.
  • Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
  • Negotiated favorable terms on behalf of the practice when contracting with vendors or third party payers.
  • Ensured compliance with relevant state laws governing healthcare practices.
  • Supported entire practice's staff, which boosted efficiency and improved overall process flow.
  • Ordered supplies needed and kept tabs on inventory levels.
  • Complied with OSHA and HIPAA regulations.
  • Motivated staff by offering direction and providing constructive feedback.
  • Mentored and coached interns and newly hired team members on office procedures and computer systems.
  • Oversaw 18-20 assistants, technicians and office administrators.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.

GI Technician

Poplar Bluff Regional Medical Center
01.2000 - 01.2006
  • Operated advanced endoscopy equipment to assist in diagnostic procedures.
  • Trained new staff on equipment usage, safety protocols, and procedural workflows.
  • Conducted routine maintenance checks on medical instruments to ensure optimal performance.
  • Assisted in the diagnosis of gastrointestinal disorders through accurate collection and processing of biopsy specimens.
  • Developed strong rapport with patients, easing anxieties surrounding invasive GI procedures.
  • Monitored patient vitals during gastrointestinal examinations for safety and comfort.
  • Collaborated with healthcare teams to ensure seamless patient care and communication.
  • Educated patients on pre- and post-procedure instructions, enhancing understanding and compliance.

Director of Rural Health Clinics

Poplar Bluff Regional Medical Center
01.1996 - 01.2000
  • Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
  • Collaborated with senior leadership to set long-term objectives for the company.
  • Recruited, trained, supervised, evaluated and mentored staff members.
  • Developed policies and procedures to ensure compliance with corporate standards.
  • Reviewed internal reports and identified areas of risk or potential cost savings.
  • Coordinated resources across departments to maximize productivity levels.
  • Analyzed customer feedback data to identify trends in product performance or customer service issues.
  • Established relationships with vendors and suppliers to secure favorable terms for materials or services.
  • Prepared presentations for board meetings summarizing key developments within the company.
  • Assessed employee performance against established benchmarks or targets.

Paramedic Supervisor

Poplar Springs Hospital
01.1990 - 01.1996
  • Supervised the daily operations of a fleet of ambulances and paramedics.
  • Monitored and evaluated personnel performance in order to ensure compliance with departmental policies and procedures.
  • Conducted regular drills, training sessions, and emergency response exercises for staff members.
  • Developed strategies to improve operational efficiency within the organization.
  • Coordinated patient care activities on-site at emergency scenes or during transport to healthcare facilities.
  • Provided clinical guidance to paramedics regarding diagnosis, treatment protocols, medications.
  • Performed administrative duties such as scheduling shifts, managing payroll records, ordering supplies.
  • Implemented quality assurance initiatives aimed at improving service delivery levels across the department.
  • Participated in meetings with local government representatives in order to discuss issues related to ambulance services.
  • Attended continuing education classes in order to stay current on industry trends and best practices.
  • Inspected ambulances prior to each shift for cleanliness, proper functioning of equipment.
  • Analyzed data collected from paramedic responses in order to identify areas for improvement.
  • Developed strong rapport with other medical professionals to foster quality and efficient patient care.
  • Performed standard testing and administered medication to manage care in field and in transit.
  • Treated patients suffering from heart attacks, strokes and motor vehicle accident injuries.
  • Assessed emergency situations and prioritized medical care for patients.
  • Administered CPR and other life-saving techniques on patients in cardiac arrest.

Education

Associate of Applied Science - Nursing

Southwest Baptist University
Bolivar, MO
05-2024

No Degree - Paramedic Certificate

Three Rivers Community College
Poplar Bluff, MO
12-1992

Associate of Science - Paramedic

Three Rivers Community College
Poplar Bluff, MO
12.2020

No Degree - Registered Cardiovascular Invasive Specialist

CCI
Missouri
11-2020

Skills

  • Staff Supervision
  • Estimating and Quoting
  • Culture Development
  • Work Planning and Prioritization
  • Conflict Resolution
  • Workplace Safety
  • Policy and Procedure Enforcement
  • Customer Service
  • Service Documentation
  • Supply Procurement
  • Inventory Management
  • Project Planning
  • Employee Training and Development
  • Customer Service Management
  • Schedule Management
  • Performance Evaluations
  • Multiple Priorities Management
  • Budget Control
  • New Employee Hiring
  • Problem-Solving
  • Goal-Oriented
  • Employee Supervision
  • Leadership Development
  • Risk Management
  • Staff Management
  • Project Management
  • Quality Assurance
  • Critical Thinking
  • Quality Control
  • Contract Management
  • Time Management
  • Vendor Sourcing
  • Supply Ordering
  • Service Scheduling
  • Positive Attitude

Timeline

Practice Manager Multi-practice

Regional Physician Specialist
03.2006 - 06.2016

GI Technician

Poplar Bluff Regional Medical Center
01.2000 - 01.2006

Director of Rural Health Clinics

Poplar Bluff Regional Medical Center
01.1996 - 01.2000

Cardiovascular Service Nurse Manager / Cath Lab Nurse

Poplar Bluff Regional Medical Center
02.1990 - Current

Paramedic Supervisor

Poplar Springs Hospital
01.1990 - 01.1996

Associate of Science - Paramedic

Three Rivers Community College

Associate of Applied Science - Nursing

Southwest Baptist University

No Degree - Paramedic Certificate

Three Rivers Community College

No Degree - Registered Cardiovascular Invasive Specialist

CCI
Angela Taylor