Angela Teets
Fairview Heights,IL
Summary
Experienced Patient Care Manager Senior with strong leadership and clinical skills dedicated to maintaining the standards of policy and procedures. Compassionate, hardworking, knowledgeable, mentor to staff. Demonstrates knowledge of regulatory compliance with in Medicare guidelines.
Overview
17
17
years of professional experience
Work History
Patient Care Manager Senior
Gentiva Hospice
Saint Louis, MO
06.2023 - present
- Provide guidance and support to staff members on various aspects of patient care management.
- Ensure effective communication between physicians, nurses, and other health care professionals to provide comprehensive patient care.
- Contribute to monthly disciplinary-specific meetings, ensuring compliance with policies and meeting necessary obligations.
- Assists with hiring employees, and ensuring education and competencies are completed.
- Ensure completion and upload of annual mandatory competencies into Relias training for all employees.
- Maintain quality control reports on a monthly and quarterly basis.
- Manage referrals for a timely and safe admission process.
- Effectively manage Home Care Home base workflow in a timely manner.
- Addressed and resolved concerns raised by patients and their families
- Managed and organized the schedules of an 18-member nursing team.
- Contributed to the successful completion of an ACHE survey.
- Maintained consistent coverage by regularly assessing staffing patterns in relation to the latest census data.
Patient Care Manager
Gentiva Hospice (Formerly Kindred Hospice)
05.2021 - 06.2023
- Conducted comprehensive patient assessments, created personalized care plans, and tracked goal achievement.
- Maintained compliance with HIPAA guidelines through accurate documentation of medical records.
- Provided guidance and support to staff members on various aspects of patient care management.
- Conducted regular meetings with clinical staff to review cases and discuss strategies for improving outcomes.
- Effectively managed weekly schedules for fourteen members of the nursing staff.
- Manage and lead the weekly Interdisciplinary group meetings.
- Effectively managed a patient case load of approximately ten patients.
- Order supplies for the branch and patient specific needs.
- Complete Home Care Home Base workflow on a daily basis, including processing admissions and discharges.
- Conducted training sessions for staff regarding policies and procedures.
- Contributed to the selection and development of nursing and interdisciplinary team members.
- Participated in on-call rotation for administration duties.
Hospice Registered Nurse Case Manager
Kindred Hospice
St Louis, MO
06.2018 - 05.2021
- Assessed patients' physical and psychological needs, developed individualized care plans, and monitored for effective outcomes.
- Performed initial assessments of new patients to determine hospice eligibility.
- Coordinated with interdisciplinary team members to ensure quality care for all patients.
- Conducted regular visits with assigned patients in their home setting or at long-term care facilities to assess health status changes.
- Developed effective communication strategies with families to provide support throughout the course of illness.
- Identified medical equipment and supplies needed by patient; arranged for delivery and set up as appropriate.
- Maintained accurate records of patient assessments, treatments, medications, and other relevant information within the electronic medical record system.
- Attended weekly case conferences to review current cases and develop treatment plans for new admissions.
- Provided emotional support to families during difficult times through active listening skills.
- Ensured timely completion of all required documentation including admission paperwork, discharge summaries.
- Educated family caregivers on providing basic nursing care such as wound dressing changes, proper positioning, and tube feeding.
- Provided instruction in techniques for managing symptoms associated with terminal illnesses, such as pain and anxiety control.
- Delivered respectful, compassionate care to each patient and family member.
- Participated in the on-call rotation schedule.
Registered Nurse Supervisor
Kindred Hospital Bay Area
Tampa, FL
07.2006 - 06.2018
- Conducted regular performance reviews to ensure quality patient care.
- Provided guidance, support and professional development to staff members.
- Maintained records of staff attendance, payroll and other personnel data.
- Coordinated orientation program for newly hired RNs.
- Facilitated communication between physicians, nurses, ancillary departments, families and other healthcare providers.
- Educated patients and families about their illness or injury; medications; follow-up care instructions.
- Demonstrated strong leadership skills in emergency situations, including code blue cases.
- Analyzed trends in patient demographics, acuity levels, utilization rates and staffing patterns.
- Monitored staff performance and provided coaching and formal counseling to staff.
- Trained other nurses on patient care and daily tasks, supporting growth and professional development.
- Delivered patient care in the Intensive Care Unit, overseeing tracheostomy care and administering critical medications.
- Assisted in the emergency evacuation of 84 patients ahead of an approaching hurricane.
- Safely and effectively overseeing weekend operations at the hospital.
- Functioned in the role of Operating Room Nurse.
Education
Bachelor of Science - Nursing
Aspen University
Denver, CO11-2020
Associate Degree in Nursing -
Medical Prep Institute
Tampa, FL05-2014
Licensed Practical Nurse -
Erwin Technical College
Tampa, FL01-2003
Skills
- Quality Improvement
- New staff mentoring
- Efficient in working under pressure
- Time management skills
- Decision-Making
- High level of autonomy
- Accomplished leadership skills
- Strong clinical judgement
- Employee Performance Evaluations
- Employee Recruitment and Hiring
- Administrative Staff Supervision
Accomplishments
- Gentiva Touchstone award
- Employee of the Month.
- Graduated Nursing School with Honors.
References
References available upon request.
Timeline
Patient Care Manager Senior
Gentiva Hospice
06.2023 - present
Patient Care Manager
Gentiva Hospice (Formerly Kindred Hospice)
05.2021 - 06.2023
Hospice Registered Nurse Case Manager
Kindred Hospice
06.2018 - 05.2021
Registered Nurse Supervisor
Kindred Hospital Bay Area
07.2006 - 06.2018
Bachelor of Science - Nursing
Aspen University
Associate Degree in Nursing -
Medical Prep Institute
Licensed Practical Nurse -
Erwin Technical College