Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Angela Tenorio

Summary

High-energy Service employee ready to empower team members to surpass company objectives with effective leadership. Skilled in training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business and staff needs balanced and operations in line with targets. Superior work ethic, dedicated to providing highest standards of service and creating warm and welcoming environment for customers.

Overview

9
years of professional experience

Work History

Dutch Bros

Barista Shift Lead
01.2020 - Current

Job overview

  • Completed store opening and closing procedures and balanced tills.
  • Trained and mentored new employees to maximize team performance.
  • Responded and resolved customer questions, complaints, and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Memorized ingredients and recipes for wide variety specialty drinks.
  • Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Served customers quickly and efficiently and created strategies to prevent delays.

Filibertos Mexican Food

Shift Leader/Cashier
09.2016 - Current

Job overview

  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets, delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Operated POS system to enter orders as well as process payments for cash and credit card transactions and issue receipts.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

Education

Arizona Department of Education
Mesa, AZ

GED
05.2018

Skills

  • POS Terminal Operation
  • New Product Introductions
  • Customer Service
  • Leadership
  • Barista Training
  • Guest Experiences
  • Adaptability
  • Communications Strategies
  • Bilingual Customer Support (Spanish)
  • Flexibility
  • Strong product knowledge and understanding of customer base

Languages

Spanish
Native or Bilingual

Timeline

Barista Shift Lead

Dutch Bros
01.2020 - Current

Shift Leader/Cashier

Filibertos Mexican Food
09.2016 - Current

Arizona Department of Education

GED

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Angela Tenorio