
Luxury retail professional with over three years of experience at Chanel delivering exceptional client experiences in a high volume luxury boutique. Knowledgeable in boutique operations, luxury product, visual merchandising, inventory management, repair intake, and team support. Known for adaptability, professionalism, and upholding Chanel’s service standards while collaborating with Fashion Advisors and boutique leadership.
• Provide personalized client service while maintaining Chanel’s standards of excellence.
• Partner with boutique leadership and Fashion Advisors to ensure smooth daily boutique operations.
• Support Fashion Advisors during peak business periods by assisting clients with product selection and completing sales as needed.
• Maintain boutique presentation through visual merchandising and product standards.
• Assist with inventory management, stock organization, replenishment, and back of house operations.
• Successfully train, mentor, and support new team members including seasonal hires on boutique procedures, policies and service expectations.
• Contribute to boutique events and product launches.
• Demonstrate adaptability, organization, and attention to detail in a fast paced luxury environment.
• Increased sales by offering consultation on products and services.
• Reached out to customers after completed sales to evaluate satisfaction.
• Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
• Processed transactions accurately while delivering a seamless checkout experience.
• Managed inventory by restocking merchandise, organizing stockrooms, and ensuring product availability.
Luxury Client Experience
Luxury Product Knowledge
Sales Support
Client Repair Intake & Follow-up
Visual Merchandising
Boutique Operations
Inventory Management
Opening & Closing Procedures
Team Collaboration
Active Listening
Attention to Detail
Problem Solving
Fast Learner
Bilingual (English & Spanish)