Summary
Overview
Work History
Education
Skills
Certification
Timeline

Angela Terpstra

Brandon,USA

Summary

Experienced with client coordination, task management, and digital organization. Utilizes advanced scheduling systems and communication tools to streamline workflows. Knowledge of virtual collaboration platforms and maintaining client confidentiality.

Overview

8
8
years of professional experience
1
1
Certification

Work History

General Cleaner

Bright Breeze Cleaning
03.2025 - Current
  • Worked independently without direct supervision while maintaining high-quality work standards
  • Adhered to company policies regarding confidentiality while performing cleaning duties
  • Responded promptly to customer requests for additional cleaning services

Direct Support Professional

Anchor Home Health Care
03.2024 - 02.2025
  • Demonstrated cultural sensitivity when working with diverse populations including different ethnicities, ages, and backgrounds
  • Closely monitored medication administration to ensure compliance with prescribed dosages and schedules
  • Aided in managing behavioral issues/changes through de-escalation techniques and implementation of behavior management strategies

Freelance Graphic Designer

self employed
10.2022 - 03.2024
  • Collaborated with clients to understand their design needs and objectives, ensuring clear communication throughout the project
  • Created visually appealing and impactful designs for various digital and print mediums, including logos, brochures, websites, social media graphics, and advertisements
  • Maintained organized files of all completed projects for easy reference in future work or portfolio updates

Bartender

McDermott Club
10.2020 - 11.2022
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Virtual Assistant

Taskaway VA
04.2019 - 04.2020
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.
  • Facilitated smooth operations with proficient data entry and document management for various projects.
  • Maintained a well-organized database system for improved information accessibility in daily operations.
  • Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
  • Managed CRM input, exports and clean up.

Quality Manager

AmeriPro
06.2017 - 12.2019
  • Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
  • Increased customer satisfaction through adherence to quality standards and customer requirements.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Developed comprehensive quality assurance documentation to streamline audit process, ensuring adherence to industry standards.

Education

Business (Online course) -

WGU
08.2025

Skills

  • Reliable time management
  • Safety procedures
  • Team collaboration
  • Health and safety compliance
  • Meeting scheduling
  • Basic graphic design
  • Spreadsheet management
  • Problem-solving
  • Attention to detail
  • Data confidentiality
  • Email management
  • Online scheduling

Certification

Driver's License

Timeline

General Cleaner - Bright Breeze Cleaning
03.2025 - Current
Direct Support Professional - Anchor Home Health Care
03.2024 - 02.2025
Freelance Graphic Designer - self employed
10.2022 - 03.2024
Bartender - McDermott Club
10.2020 - 11.2022
Virtual Assistant - Taskaway VA
04.2019 - 04.2020
Quality Manager - AmeriPro
06.2017 - 12.2019
WGU - Business (Online course),

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Angela Terpstra