Angela Terry
Chicago,IL
Summary
To work in a field where my expertise will be an asset. Excellent skills in listening and a high degree of professionalism. Challenges and learning experiences are welcomed to add on to the skill set that I already obtain. High-energy administrator with proven leadership, critical thinking and project management abilities gained during a 25-year administrative career. Experienced in managing clerical requirements of the UIC Office of Student Affairs and highly responsive to dynamic business conditions. Smoothly organize resources to keep teams efficient and achieve daily targets.
Overview
32
32
years of professional experience
Work History
Office Administrator
University Of Illinois, UIC
Chicago, IL
07.2013 - Current
- Provide support to students, staff and faculty in College of Applied Health Sciences (AHS)
- Currently working front office
- Office of Student Affairs - source of information for those needing assistance in AHS
- Whether it is in person, call-in or email
- Request come from visitors, students, staff, and faculty
- Managing 1st, 5th and 7th floors and assist when needed on 2nd, 3rd, 4th, and 6th floors; retain academic and event calendars for AHS dean of students and advisors; listserv approver; authorized to add/drop/change hours thru registrar after it is approved for instructor and student; authorized to give overrides (with special attention to AHS courses and OT 350); Assistant to the Dean of Students with review, approval and managing several scholarships (AHS, Van Doren, Scalzitti, Rifkin, Mother’s love); team member of planning spring graduation ceremonies (and it’s many details); manage classroom approval for 7th floor and garden events; respond to students face-to-face, via telephone, email and via prospective student email; manage social events for student and student clubs; manage student workers in Office of Student Affairs; handle Chrome River for Office of Student Affairs and Rehabilitation Sciences Program and proxy for many staff members
- On AHS Search Committee, and AHS Empowerment Liaison, AHSB Fire Marshal/Supervisor
- Served on Health & Diversity Academy Committee and Staff Council Team
- Provide support to Faculty and staff of (AHS)
- Retain $5000.00 credit limit on Purchasing Card (P-Card) and Travel Card (T-Card) for all SA Office Events, Faculty (such as dues, conferences, registration and etc.) and Staff needs
- Purchase large capacity gifts for various affairs (IGNITE, Open house, new student welcome, socials, grad gifts and etc.) which includes searching for venders outside of UIC purchasing group and process all paperwork for final purchase and payment
- Proxy for everyone in SA Office who retains P-Card and T-Card and process expenses; Schedule appointments; Coordinate meetings for internal and external clients, on and off site and resolved cost and expense; Arrange catering for events (ex.: IGNITE, Open House and etc.) and other meetings and resolve cost and expense; Volunteer at each event to serve students and manage event with Assistant Dean; Prepare and monitor all expenses for Office of Student Affairs (SA), Rehabilitation Sciences (Rehab Sci) and student clubs from all programs of AHS; maintain vacation schedules for SA and Rehab Sci Staff; Manage inventory and ordered supplies for programs and organizations SA controls; Responsible for costs and maintenance of all Staff, faculty, advisors, Lobby of AHS, Student Lounge and SA office equipment
- Planner for AHS graduation ceremony; member of search committee for hiring process of AHS employment
- Supported Dean of Students and Assistant Dean with proactive correspondence management, document coordination and customer relations.
- Interacted with customers by phone, email or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
- Delivered clerical support by handling range of routine and special requirements.
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
- Trained new employees on administrative procedures, company policies and performance standards.
- Assisted with coordination and hosting of company events.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Transcribed meeting minutes for recordkeeping and submitted to senior management.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and routed business correspondence to correct departments and staff members.
- Paid close attention to strict fixed budgets while ordering and distributing office supplies.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Executive Administrative Support, JP Morgan Chase
Information Technology Group
Chicago, IL
11.2002 - 09.2006
- Provided Executive Administrative support, to Senior Vice President, direct manager, of Technology Group and Supporting Team
- Maintained department budget; Maintained Executive (my manager) calendar; Scheduled appointments; Coordinated meeting on and off site; Arranged catering for in house meeting; Prepared and monitored all team expense reports; Prepared correspondence and presentations; Maintained vacations schedules for team; Coordinated internal and client events; Kept inventory and ordered supplies; Responsible for the maintenance of all office equipment; Arranged international and domestic travel with complex and detailed itineraries; Processed all new hires and contractors with: ID and access badges, Phone & Desk , hardware set-up, Desktop or laptop and applications
- I began working at The First National Bank of Chicago in 1987
- During employment at The First National Bank of Chicago, there were many mergers
- Retained employment within the department (which also had departmental name changes, management changes, and retired managers) until September 2006.
- Facilitated training and onboarding for incoming office staff.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Organized envelopes, postage and mail correspondence for staff and leadership.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Used advanced software to prepare documents, reports and presentations.
- Used software to coordinate meetings, appointments and tasks senior executives.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Transcribed phone messages and relayed to appropriate personnel.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Organized and updated schedules for executives.
- Prepared presentations, materials and documentation for use executives in meetings and engagements.
- Scheduled appointments and handled calenders for senior leadership.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
E xecutive Assistant
JP Morgan Chase Corporation
10.1987 - 09.2006
- Organized and coordinated conferences and monthly meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Onboarded new temps by entering employee information into systems
- Carried out day-to-day duties accurately and efficiently
- Proved successful working within tight deadlines and fast-paced atmosphere
- Exceeded goals through effective task prioritization and great work ethic
- Demonstrated respect, friendliness and willingness to help wherever needed
Education
BA - Sociology
Chicago State University
Chicago, IL05.2022
Associates Degree - Business Administration
Robert Morris College
Chicago, IL06.1987
Skills
- Workforce Management
- Office Management
- Microsoft Outlook
- Microsoft Office
- Office Supplies and Inventory
- Effective Written and Verbal Communication
- Time Management
- Office Workflow Support
- Active Listening
- Maintaining Office Records
- Office Reception
- Maintenance Coordination
- Call Transfers
- Correspondence Writing
Timeline
Office Administrator
University Of Illinois, UIC
07.2013 - Current
Executive Administrative Support, JP Morgan Chase
Information Technology Group
11.2002 - 09.2006
E xecutive Assistant
JP Morgan Chase Corporation
10.1987 - 09.2006
BA - Sociology
Chicago State University
Associates Degree - Business Administration
Robert Morris College
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