Angela Thomas
Customer Service Representative
Halethorpe,MD
Summary
Customer-focused personality with more than a few years of experience within fast-paced, high volume work environments. Highly personable and receptive to customers needs. Well versed in Microsoft Office. Seeking to transition to rewarding Customer Service role.
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
South Carolina Department Of Motor Vehicles
10.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helping customers navigate their transactions with the state of SC.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Inman Health
Housekeeping
02.2020 - 12.2021
Maintained client clothing according to DHEC standards.
Delivery Driver
Hilltop Carry Out
10.2017 - 07.2019
- Kept detailed records of sales, payments and completed or in-progress deliveries
- Collected payments for completed deliveries and services daily
- Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery
- Recorded each delivery using proper paperwork before leaving warehouse
- Completed rush deliveries on tight timetables to satisfy customer needs
- Fostered positive working relationships with customers by responding to questions and concerns
- Completed on-time deliveries by choosing best and most efficient routes
- Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty
- Assigned and recorded job Numbers for 15-30 jobs per shift
- Loaded and unloaded [Number] delivery vans per shift
Owner Manager
Angels Pool Service
03.2009 - 02.2017
- Scheduled and routed Service jobs daily
- Resolved all Customer Service complaints
- Self starter
- Resolved all problems
- Designed website, promotions, advertisements for target audience
- Drove business development and customer acquisition by devising targeted marketing and promotions plans
- Hired, trained and motivated staff to achieve business objectives and exceed expectations
- Improved profitability by streamlining costs and optimizing prices
- Sourced vendors and negotiated fair contracts for supplies
- Drafted project proposals with Power Point
Education
General Office Services
High School Diploma -
05.1986
Skills
- Customer Service*****
- Detail oriented
- Microsoft Teams, Word, Outlook
- Schedule management
- Documentation expertise
- Route dispatch
- Sales techniques
- Inbound and outbound calling
- Customer Relations
- Microsoft PowerPoint
- Account Management
- Active Listening
- Report Creation
Reading. Writing, painting.
I have always enjoyed reading about every subject. An ability that made me very successful in school. As an adult i write about any subject that interests me. I have been involved with writing and self improvement groups. I've taken a few customer service seminars.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative - South Carolina Department Of Motor Vehicles
10.2022 - Current
Inman Health - Housekeeping
02.2020 - 12.2021
Delivery Driver - Hilltop Carry Out
10.2017 - 07.2019
Owner Manager - Angels Pool Service
03.2009 - 02.2017
Carroll Community College - , General Office Services
Archbishop Seton Keough High School - High School Diploma,