Angela Thomas
Memphis,TN
Summary
I am an adaptable, thorough, and detail-oriented critical thinker looking to obtain a position with a progressive community service agency that will advance my career in social services. I have extensive experience in human services, service coordination, case management, customer service, and assessment. I have worked extensively with abuses and neglected children, disabled adult and children, elderly, homeless, mentally ill children and adults and disadvantaged children. Also. I am equipped to handle heavy workloads and can work in complex and unique situations.
Overview
15
15
years of professional experience
Work History
Community Service Manager
Brenda Richardson Memorial Care Home
10.2022 - 02.2023
- Directed and supervised all programs and services operated by BRMCH, LLC
- Implemented and ensured proper application of policies and procedures
- Conducted weekly site inspections of all facilities
- Implemented goals and objectives as directed
- Supervised environmental safety an housekeeping
- Conducted ISP meetings and support meetings
- Monitored clients level of satisfaction, identify and resolved issues and/or concerns
- Conducted client’s monthly review and submission
- Ensured completion of client’s reports and daily logs.
Social Insurance Specialist
Social Security Administrative Office
03.2023 - 01.2024
- Clarified and verified information about initial eligibility for various benefits
- Resolved discrepancies and make final decisions for initial and post-entitlement benefits and payments; adjudicate entitlement or disallowance actions; and use SSA's computer systems to access and update information.
- Ensured completion and accuracy of applications.
Community Service Manager
Brenda Richardson Memorial Care Home
10.2022 - 02.2023
- Directed and supervised all programs and services operated by BRMCH, LLC
- Implemented and ensured proper application of policies and procedures
- Conducted weekly site inspections of all facilities
- Implemented goals and objectives as directed
- Supervised environmental safety an housekeeping
- Conducted ISP meetings and support meetings
- Monitored clients level of satisfaction, identify and resolved issues and/or concerns
- Conducted client’s monthly review and submission
- Ensured completion of client’s reports and daily logs.
Human Resource Manager
Riverdale Assisted Living
05.2022 - 10.2022
- Wrote and communicated a broad range of policies and procedures to adapt to global and local changes, such as the COVID-19 pandemic
- Examined and consolidated evidence to accurately make claim for and proceed with employee termination; organized and maintained paperwork to ensure orderly transition
- Organized and supervised the recruitment, hiring, and orientation processes for over 200 employees; employed intuitive probing during interviews and ensured employees were provided with the paperwork and resources necessary for a successful onboarding
- Investigated and researched four abuse and neglect claims; reported findings to the state using official legal forms; and used analytical skills to determine outcome
- Employed integrity to manage and organize sensitive records for over 70 residents and 48 employees from various ethnic and socioeconomic backgrounds, including veterans and the disabled
- Assumed executive position, which required supervising over 48 employees, resolving disputes, budgeting $20,0000/monthly, and safeguarding the health and welfare of residents.
Residential Service Coordinator
Volunteers of America
11.2021 - 05.2022
- Facilitated the accurate processing of paperwork that determined housing eligibility for residents, including veterans and the disabled
- Supervised both house managers and their properties and ensured properties met state and local standards; provided direction to house managers to ensure the successful functioning of homes
- Coordinated internal and external house maintenance, scheduled deliveries, and served as liaison with external vendors
- Built relationships with other social welfare and benefits programs.
Executive Case Manager
Wesley Graceland Gardens
03.2017 - 07.2019
- Trained, developed, and evaluated service providers to ensure contractual agreements were met to perfection
- Developed tailored case plans and services for over 150 residents, periodically examining their needs, and provided assistance when necessary
- Advocated for residents and provided counseling, conflict resolution, home visits, etc
- As needed
- Coordinated educational and recreational programs that enhanced residents’ quality of life and built camaraderie among residents.
Receptionist/Human Resource generalist
Riverdale Assisted Living
01.2013 - 03.2017
- Developed human resource policies and procedures, including hiring, firing, onboarding, and conflict reporting; re-structured management protocol for the department
- Facilitated hiring, retention, and firing processes; examined evidence to determine if termination was lawful and necessary; employed intuitive probing during interview processes
- Managed the salary, payroll, and benefit programs for 125+ employees
- Managed property and employee maintenance and insurance renewal, which included worker’s compensation and general liability.
- Sorted, filed and maintain records.
- Calculated, collected and deposited rent monthly.
- Handled cash transactions and maintained payments records accurately.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Case Manager
Meritan
03.2009 - 09.2011
- Managed service providers by coordinating training and development programs
- Recognized for leadership and for being a conflict resolution specialist
- Meticulously managed the files and records of all residents.
Education
Bachelor of Arts in Social Work -
Lemoyne Owen College
Memphis, TNSkills
- Client Focused
- Effective communication skills
- Data Entry
- Integrity
- Case management proficiency
- Problem Solving
- Empathy
- Creative Thinking
- Team building
- Telephone Etiquette
- Self Motivated
- Client Focused
- File/Record maintenance
Certification And Licensure
DIDDS
Timeline
Social Insurance Specialist
Social Security Administrative Office
03.2023 - 01.2024
Community Service Manager
Brenda Richardson Memorial Care Home
10.2022 - 02.2023
Community Service Manager
Brenda Richardson Memorial Care Home
10.2022 - 02.2023
Human Resource Manager
Riverdale Assisted Living
05.2022 - 10.2022
Residential Service Coordinator
Volunteers of America
11.2021 - 05.2022
Executive Case Manager
Wesley Graceland Gardens
03.2017 - 07.2019
Receptionist/Human Resource generalist
Riverdale Assisted Living
01.2013 - 03.2017
Case Manager
Meritan
03.2009 - 09.2011
Bachelor of Arts in Social Work -
Lemoyne Owen College
Similar Profiles
Brittany JonesBrittany Jones
Call Center Representative at TruGreen Lawn CareCall Center Representative at TruGreen Lawn Care
Darntaychianna WaltonDarntaychianna Walton
Nursing Assistant at Shearer Richardson Memorial Nursing HomeNursing Assistant at Shearer Richardson Memorial Nursing Home
Sara SpielmanSara Spielman
Senior Caregiver at Richardson Adult Care HomeSenior Caregiver at Richardson Adult Care Home