Angela Thomas
Marietta,GA
Summary
Demonstrates strong leadership skills, customer service, policy investigation, and communication skills with an eagerness to pursue continuous process improvement that allows me to utilize my extensive managerial and healthcare knowledge within an organization. Experienced retail management professional with solid record of accomplishment in increasing team efficiency and performance. Monitor and motivate staff toward continuous improvement and delivery of exceptional customer service to every guest. Natural leader and analytical problem-solver ready to take on any store challenge. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
22
22
years of professional experience
Work History
In-House Clinical Research Associate
A to Z CRA LLC
Atlanta
08.2022 - Current
- Perform feasibility studies for potential sites as requested
- Develop Clinical Monitoring Plan as requested
- Conduct site visit trip report review and provide feedback and edits
- Provide mentoring and guidance to less experienced in house CRA,s and site staff when needed
- Compile and ensure completeness of regulatory documents and ethical submissions documentation as appropriate and required (e.g: IRB/IEC study approval, informed consent, etc.)
- Actively participate in study team and investigator meetings
- Coordinate study material (e.g CRF's, manuals)
- Shipment and receipt by study site
- Document site visit findings via written reports
- Conduct remote source document verification for compliance, patient safety, and veracity of data
- Review CRF's using e-source and electronic data capture systems and assist sites with data query resolution
- Assist the site in maintenance of the Investigator Site File
- Partners with CRA's and sites to perform remote IP accountability utilizing IWRS and IP accountability logs.
Front End Team Lead
Walmart
Marietta, GA
05.2023 - 05.2024
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Managed customer complaints and rectified issues to complete satisfaction.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
- Welcomed large volume of guests and improved overall customer service.
Study Coordinator
Infinite Clinical Trials
06.2021 - 08.2021
- Collected and tracked patient information into data management systems
- Managed inventory of equipment and supplies related to the study
- Maintained, evaluated, and performed on site adjustments for all technical equipment and accessories
- Facilitate subject screening and scheduling
- Track and maintain study budgets and ensured that all participants were current with compensation
- Maintain and update records of patient interaction and transactions to ensure compliance with FDA regulations.
Multi-Unit Manager
Budget Car Rental
01.2017 - 01.2021
- Oversaw daily operations of multiple locations to ensure that open/close procedures were in place, customer service, scheduling and inventory management standards were being handled within company guidelines
- Communicated best quality assurance practices and initiatives to staff
- Reviewed new systems, proposes change, policies, and regulatory guidance for impact on fleet operations
- Utilized Lean processes to continuously improve data metrics
- Streamlined processes to improve operational efficiency
- Responsible for creating a process that tracked rentals for contracted customers.
Store Manager
Budget Car Rental
01.2013 - 01.2017
- Oversaw daily operations of store, including open/close procedures, work order management, performing CICO (Check-In, Check-Out) procedures, customer service, scheduling, inventory management and proper cash handling
- Drove team performance to ensure key performance indicators (KPI's) and company goals are met or exceeded
- Facilitated training, development, and ongoing performance evaluation of new hires
- Provided administrative support to Sales Team and troubleshoot system issues
- Determined prioritizes of team members and methods to prioritize assignments
- Managed inventory control, cash control, and store opening and closing procedures.
Lead Agent
Budget Car Rental
01.2003 - 01.2013
- Research and respond to rental questions utilizing and referencing company policies, procedures
- Knowledge in general office procedures and equipment operations
- Register rental transactions, contracts, and bookings
- Perform vehicle damage inspections
- Update claim database system with proper and adequate coding and documentation.
Education
MBA: Business Administration And Management -
AMERICAN INTERCONTINENTAL UNIVERSITY
Dunwoody, GA01.2012
Bachelor of Science: Criminal Justice-Forensic Science -
AMERICAN INTERCONTINENTAL UNIVERSITY
Dunwoody, GA01.2010
Skills
- Trip Reports
- Monitoring Visits
- Research and Development
- Developing Study Tools
- Cash counting
- Customer Service
- Complaint resolution
- Administrative Support
- Workflow Management
Timeline
Front End Team Lead
Walmart
05.2023 - 05.2024
In-House Clinical Research Associate
A to Z CRA LLC
08.2022 - Current
Study Coordinator
Infinite Clinical Trials
06.2021 - 08.2021
Multi-Unit Manager
Budget Car Rental
01.2017 - 01.2021
Store Manager
Budget Car Rental
01.2013 - 01.2017
Lead Agent
Budget Car Rental
01.2003 - 01.2013
MBA: Business Administration And Management -
AMERICAN INTERCONTINENTAL UNIVERSITY
Bachelor of Science: Criminal Justice-Forensic Science -
AMERICAN INTERCONTINENTAL UNIVERSITY
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