Angela Thomas
Summary
With a robust background at the United States Department of Veterans Affairs, I excel in operational efficiency and team leadership. Leveraging skills in budget development and problem-solving, I've driven projects to success, enhancing service delivery and achieving significant cost savings, all while fostering strong, collaborative team environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Chief
United States Department of Veterans Affairs
03.2023 - Current
- Resolves difficult patient processing, eligibility, enrollment, decedent affairs, patient funds, healthcare administration, and medical records problems across the healthcare system.
- Works closely with Quality Management Service to develop processes to improve performance on quality indicators.
- Analyzes clinical data from various sources to identify trends, potential risks, and opportunities making appropriate changes in staffing, workflow, and developing contingency plans to ensure continued service delivery.
- Develops all necessary information relating to bed demand and availability of staff and facilities, seasonal fluctuations, changes in procedures and policies as they affect planned bed utilization.
- Develops and coordinates internal review systems and data validation requirements to assure that health benefits administration activities are in compliance with agency and regulatory requirements.
- Coordinates and leads meetings, conferences, training sessions, and other forums requiring HAS subject matter expertise to facilitate communication and coordination with program/project stakeholders.
- Disciplined personnel and initiate disciplinary measures as defined by SOPs.
- Established performance metrics that allowed for continuous improvement within the department, driving increased efficiency.
- Prioritized high-risk situations through rapid assessment skills leading to efficient deployment of resources.
- Successfully led change management initiatives, effectively managing resistance and ensuring smooth transitions in operations.
- Assumed active role in identifying opportunities to develop and implement projects which promoted organization's missions and functions.
- Identified areas for cost savings through rigorous analysis of financial data, optimizing budget expenditures accordingly.
- Recommended policy updates based on industry best practices to maintain compliance with regulatory requirements and enhance overall operational effectiveness.
- Increased transparency in decision-making processes by implementing open forums involving all team members.
- Established interdepartmental partnerships by conducting joint trainings improving overall response capabilities.
Service Chief
United States Department of Veterans Affairs
02.2022 - 03.2023
- Assist in formulation and development of major administrative policies for the Veterans Transportation Service.
- Develops written operating procedures and schedules to guide employees in their work, provides training, assigns and coordinates the work. Defines standards for the work and reviews, revises or rejects work submitted.
- Applies effective management techniques designed to ensure maximum and efficient utilization of personnel, reductions in cost, elimination of waste and overlapping of services, improvement of operation, and development of proposed policies in terms of a positive long-range impact of the program.
- Conducts independent studies to determine workload, production, quality control requirements and training needs. Analyzes results and, on own initiative, implements necessary changes in organization and assignment of work, based on requirements and resources available, to efficiently and economically accomplish the work to meet the program goals and established objectives.
- Ensures appropriate disciplinary action is taken against employees when warranted; and that high-level performance/accomplishments by employees are appropriately recognized.
- Collaborated with cross-functional teams to identify opportunities for process improvement, reducing downtime and increasing productivity.
- Ensured compliance with industry regulations and standards, maintaining a safe working environment for staff and customers alike.
- Managed budgets and resources, ensuring optimal allocation for maximum impact on service delivery outcomes.
- Championed the adoption of new technologies that streamlined workflows, improving response times without sacrificing quality or accuracy.
- Improved customer satisfaction by implementing efficient service processes and streamlining communication channels.
- Analyzed trends and data to inform decision-making and program development.
- Developed and implemented training programs for staff.
Mobility Manager
United States Department of Veterans Affairs
03.2021 - 02.2022
- Implemented safety measures across all transportation services, reducing accidents and promoting secure commutes for users.
- Streamlined internal processes through the adoption of advanced technology tools, boosting overall operational efficiency in the organization.
- Managed budgets and resources effectively, resulting in successful completion of mobility projects within allocated funds.
- Expanded service offerings by identifying potential growth opportunities within the market, increasing company revenue from new business ventures.
- Fostered a positive work environment through effective team management and clear communication channels.
- Increased customer satisfaction with tailored mobility solutions that catered to unique requirements.
- Conducted thorough data analysis of transport usage patterns, enabling better-informed decision-making on infrastructure investments.
- Reduced costs by optimizing transportation routes and schedules, ensuring cost-effective solutions for clients.
- Provided expert advice on best practices in sustainable transportation planning, contributing to environmentally friendly initiatives across the region.
- Improved accessibility by developing and implementing comprehensive mobility plans for various transportation modes.
- Effectively managed conflicts and resolved issues, maintaining strong relationships with clients and stakeholders throughout the project lifecycle.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Financial Administrative Specialist
United States Department Of Veterans Affairs
05.2019 - 03.2021
- Develop and evaluates the effectiveness of work responsibilities and procedures, manpower utilization, distribution of work assignments, delegation of authority, information and documentation systems.
- Receive and certify invoices for payment for ambulance and wheelchair transportation services through third party contract vendors. Validates line items and total charges using the Veterans Affairs Invoice Payment Processing System. Checks the VA Veterans Integrated System Technology Architecture (VISTA) for valid appointments prior to release of payments.
- Responsibility for accountability of over $4million in beneficiary travel funds and over $4.5 million in contracted special mode transportation funds. Communicates with the facility's clinical team the safest and cost-efficient mode of transportation.
- Assist in the development of management plans, procedures, policy memorandums, Standard Operation Procedures and methodology for the Medical Center.
- Prepares the monthly National VTS reports for program status and cost efficiency. Report includes patient information, vehicle mileage, patient mileage, and cost analysis.
- Produce and track cost-savings reports using the Vetride software application.
- Performs beneficiary travel and special mode of transportation audit to ensure compliance with Beneficiary Travel policy. Performs extensive research on Veterans' CPRS records to justify special mode authorization and compiles supporting documentation. Prepares and submits required report to Mobility Manager. Compiles data. Research claims of fraud and misuse of Beneficiary travel reimbursement.
- Perform extensive and in-depth reviews on a routine basis of Beneficiary Travel, Special Mode, VTS and other transportation activities processes, financial reports, vehicle and equipment inventory to ensure effective function of VAMC beneficiary transportation programs.
- Manages over $100K of supply and equipment operational funds for Travel and VTS program. Make assessments of current supply and equipment on hand and ensures adequate resource is available for uninterrupted VTS and Travel office operations.
- Assist in the formulation of the travel department budget, justification for requested budget and the execution and monitoring of the budget.
Education
MBA - Business
University of Missouri St. Louis
St Louis, MO12.2025
Bachelor of Science - Business Administration
University of Missouri St. Louis
St Louis, MO05.2016
Associate of Science - Business Management
St. Louis Community College At Forest Park
St Louis, MO05.2004
Skills
- Training Coordination
- Policy Implementation
- Operational Reporting
- Technical oversight
- Budget Development
- Operations Management
- Human Resources Management
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Excellent Communication
- Team Leadership
Certification
- Contract Officer Representative Certificate - United States Department of Veterans Affairs
- Lean Six Sigma Green Belt Certification (LSSGB) - IASSC Lean Six Sigma Certification Board.
Timeline
Assistant Chief
United States Department of Veterans Affairs
03.2023 - Current
Service Chief
United States Department of Veterans Affairs
02.2022 - 03.2023
Mobility Manager
United States Department of Veterans Affairs
03.2021 - 02.2022
Financial Administrative Specialist
United States Department Of Veterans Affairs
05.2019 - 03.2021
- Contract Officer Representative Certificate - United States Department of Veterans Affairs
- Lean Six Sigma Green Belt Certification (LSSGB) - IASSC Lean Six Sigma Certification Board.
MBA - Business
University of Missouri St. Louis
Bachelor of Science - Business Administration
University of Missouri St. Louis
Associate of Science - Business Management
St. Louis Community College At Forest Park
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