ANGELA THOMAS
Savannah,GA
Summary
Highly dedicated and driven individual consistently striving for excellence in providing exceptional customer service and making sound decisions. Strong creative and analytical skills enabling approach to challenges with innovative solutions. Keen eye for detail and excels in collaborating with others as a valuable team player. Possesses ability to quickly grasp new procedures and effectively handle diverse projects.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Housing Authority of Savannah
10.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed filing system, entered data and completed other clerical tasks.
Administrative Assistant
The Recovery Place
03.2024 - Current
- Provide prompt assistance to the public by phone and in person, ensuring high satisfaction levels.
- Perform technical, clerical, and administrative tasks, improving office efficiency.
- Prepare and process expense vouchers, maintaining accurate financial records.
- Coordinate services for patients and families, enhancing their experience.
- Maintain confidentiality of patient information, adhering to all regulations.
Claims Support Specialist
GWC Warranty
03.2022 - 03.2024
- Company Overview: Remote
- Manage high-volume inbound calls, ensuring service metrics are met and customer issues resolved.
- Update system records with new information, maintaining accuracy and consistency.
- Communicate proactively with stakeholders to ensure a seamless claims process.
- Monitor call queues, ensuring agent availability through effective use of AUX codes.
- Document files accurately and timely, meeting all customer needs and supporting core values.
- Remote
Scheduler / Referral Specialist
Low Country Cancer Care
10.2020 - 03.2022
- Greet patients and families, providing directions and assistance for a positive experience.
- Monitor physicians' schedules, informing patients of wait times to manage expectations.
- Maintain patient confidentiality and comply with OSHA regulations for safety and privacy.
- Collect co-pays and process referrals, coordinating assessments to streamline services.
- Track and document workflow results, supporting team projects and maintaining accurate records.
Education
High School Diploma -
Herchel V Jenkins High School
Savannah, GA09-2010
Skills
- Patient Processing Data Entry
- Computer Skills
- Project management
- Medical Records Management
- Order Management System
- Customer Service
- Accounting
- Medical Administrative Assistant
- Human Resources
- HIPAA Compliance
- Medical Laws & Ethics
- LIHTC
- Conflict management
- Medical Terminology
- Mental health assessment
- Yardi/Rent Cafe
Certification
- BLS Certification
- CPR Certification
- RBT Certification
Personal Information
Authorized To Work: US for any employer
Timeline
Administrative Assistant
Housing Authority of Savannah
10.2024 - Current
Administrative Assistant
The Recovery Place
03.2024 - Current
Claims Support Specialist
GWC Warranty
03.2022 - 03.2024
Scheduler / Referral Specialist
Low Country Cancer Care
10.2020 - 03.2022
High School Diploma -
Herchel V Jenkins High School
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