Angela Thompson
Las Vegas,NV
Summary
Proactive Manager with proven skills in team leadership and training. Capable in overseeing daily residential operations, staff activities and schedules. Knowledgeable about best practices in dementia care and applicable regulations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Case Manager
Sana Assisted Living
02.2025 - Current
- Attended regularly scheduled case management and staff meetings.
- Maintained up-to-date and accurate contacts and progress note records.
- Completed intakes and assessments on clients to determine needs and eligibility for services and public benefits.
- Worked with homeless, diverse and low-income populations to assist in coping with mental health, substance abuse and recovery issues.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Monitored progress towards service plan goals.
- Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Completed regular check-ins and progress report for each client.
Manager/CNA/Med Tech
Plaxia Care LLC
01.2020 - 05.2025
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Promoted residents' health and well-being by organizing diverse activities for physical, mental and social stimulation.
- Created staff work schedules so each shift had appropriate number of employees for coverage.
- Assisted residents with basic hygiene and healthcare needs.
- Mentored and coached staff to improve performance and interactions with residents.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Administered medications and performed basic patient assessments.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Supported needs of 10 residents.
CNA/Med Tech
Ameery Care
04.2019 - 01.2020
- Delivered individualized patient care by recording vital signs, documenting observations, administering medications, and evaluating patient needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Education
GED -
Wenatchee Valley College
Omak Wa02-2005
Skills
- Case documentation
- Progress monitoring
- Effective listening
- Client assessment
- Teamwork and collaboration
- Professionalism
- Adaptability and flexibility
- Administrative management
- Decision-making
- Staff oversight
- Compassion and empathy
- Patient care
- First aid and CPR
- Multitasking Abilities
Certification
- CNA - Certified Nurse Assistant 20+ years
- CMA - Certified Medication Aide 7 years
- Licensed CPR Instructor - 6 years
Timeline
Assistant Case Manager
Sana Assisted Living
02.2025 - Current
Manager/CNA/Med Tech
Plaxia Care LLC
01.2020 - 05.2025
CNA/Med Tech
Ameery Care
04.2019 - 01.2020
GED -
Wenatchee Valley College
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