Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Angela Thompson Resume

Rosharon,TX

Summary

Experienced leader, manager and administrative professional with strong leadership, communication and relationship-building skills. Experience with training, coaching, and educating. Over 20 years of experience in franchise administration and compliance.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Senior Manager- Regulatory Affairs and Contracts

Domino's Pizza LLC
Ann Arbor, Michigan
05.2024 - 03.2025
  • Conducted regular performance appraisals for direct reports to provide feedback on their work performance.
  • Coordinated with internal departments to ensure successful execution of projects according to timeline and budget constraints.
  • Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
  • Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
  • Directed cross-functional teams in developing innovative solutions to complex problems.
  • Developed long-term relationships with key stakeholders including customers, suppliers, regulatory bodies.
  • Participated in recruitment initiatives by interviewing potential candidates and selecting suitable hires.
  • Ensured compliance with applicable laws, regulations, policies, and procedures across all business units.
  • Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.

Manager - Franchise Services

Domino's Pizza LLC
Ann Arbor, MI
01.2019 - 05.2024
  • Promotion to Manager
  • Review performance reports and used data to develop continuous improvement initiatives.
  • Worked on overhaul of new Franchisee Management database system
  • Work with key IT teams to create and manage new franchise legal database system
  • Give input to team leaders on how to improve training and employee productivity.
  • Lead and head up the application administrative teams -department includes 2 team leaders and 10 team members responsible for processing over 1000 applications in fiscal year - includes application for store relocation, store purchase transactions, new store builds and development agreements
  • Coach team member on complex ownership structure changes
  • Coach on review of complex asset purchase agreement and lease reviews
  • Created plan for team members to cross train for additional job positions to maintain coverage of roles at all times
  • Consistently meet goal of responding to at least 98% of applications within 2 business days or less
  • Oversee FDD compliance, ensure holding period and state laws are met
  • Created training programs for new team member onboarding
  • Conduct presentation for new franchisees during Franchise Management School
  • Ensured compliance with applicable laws, regulations, policies, and procedures across all business units.

Team Leader- Franchise Services

Domino's Pizza LLC
Ann Arbor, MI
10.2013 - 01.2019
  • Promoted to Team Leader
  • Lead, supervise and train a team of up to (7) seven Franchise Associates and Administrative Assistant
  • Provide coaching and guidance to team on effective practices related to the processing of applications and communications between internal and external customers
  • Assist with document review for complex ownership structures, corporate entity changes
  • Problem solve issues
  • Plan and prepare for periodic team meetings and 1:1 meetings
  • Oversee the preparation of contracts/franchise agreement
  • Team responded to 98% of applications received within 2 business days or less
  • Review incentives and development agreements for store growth
  • Work with store development team and other departments and internal customers
  • Manage and update policies and procedures related to the franchise application process
  • Prepare and conduct presentations for the potential franchisees and new field team members

Senior Legal Administrator - Franchise Services

Domino's Pizza, LLC
Ann Arbor, MI
06.2003 - 10.2013
  • Promoted to Senior Legal Administrator
  • Administered the enforcement of the Franchise Agreements
  • Researched and prepared and issued official notices of default, cure, extensions and termination for contractual violations to franchise agreement
  • Completed termination analysis for review by Director of Franchise Services and General Counsel
  • Completed lien searches via Westlaw
  • Ensured compliance with state franchise laws
  • Trained, coached and taught franchisees and market place representatives about the application process and the franchise agreement
  • Created and prepared presentations using PowerPoint
  • Assisted with the analysis of complex legal matters involving franchisees non-compliance of Franchise Agreement.
  • Issued addendum and amendments to franchise agreement and ownership structures

Franchise Legal Administrator - Franchise Services

Domino's Pizza, LLC
Ann Arbor, MI
06.1999 - 06.2003
  • Promoted to Franchise Legal Administrator
  • Administered the franchise application and contract issuance process for one region for store sales transactions and new builds
  • Worked directly with Franchisees, development leaders, regional vice presidents and coordinators during the management of the application process for franchisee.
  • Ensured compliance the Federal Trade Commission Disclosure Laws for the franchise Disclosure Document and Franchise Agreement
  • Reviewed, letters of intent, purchase agreements, leases and entity documents for compliance and delivery and service maps
  • Collaborated and partnered with the Development and Region Teams meet goals for store growth and store sales
  • Issued franchise agreements
  • Managed and oversaw the approval and post-approval phases of the application process.

Education

Master of Arts - Management and Leadership

Liberty University
2015

Bachelor of Science - Legal Assistance - ABA Certified Program

Eastern Michigan University
Michigan

Skills

  • Franchise Administration
  • FDD/FTC Rules
  • Leadership
  • Management
  • Legal Administrative support
  • Written and verbal Communication
  • Team building
  • Strong computer skills
  • Problem solving
  • Legal Contract preparation
  • Drafting legal termination notices
  • Ability to organize and manage projects
  • Coaching
  • Contracts
  • Document management
  • Engaged Presenter
  • Relentless Problem Solver
  • Analytical

Certification

  • Health and Life Insurance License

Timeline

Senior Manager- Regulatory Affairs and Contracts

Domino's Pizza LLC
05.2024 - 03.2025

Manager - Franchise Services

Domino's Pizza LLC
01.2019 - 05.2024

Team Leader- Franchise Services

Domino's Pizza LLC
10.2013 - 01.2019

Senior Legal Administrator - Franchise Services

Domino's Pizza, LLC
06.2003 - 10.2013

Franchise Legal Administrator - Franchise Services

Domino's Pizza, LLC
06.1999 - 06.2003

Master of Arts - Management and Leadership

Liberty University

Bachelor of Science - Legal Assistance - ABA Certified Program

Eastern Michigan University

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