Angela Thongkham
Kenmore
Summary
Dynamic Technical Project Manager with extensive experience at Microsoft, adept in Agile methodology. Proven track record in leading successful project implementations and enhancing stakeholder engagement. Skilled in Azure DevOps and process management, delivering tailored solutions that drive efficiency and elevate team performance. Committed to fostering cross-functional collaboration.
Overview
7
7
years of professional experience
Work History
Technical Project Manager
Microsoft (Contract)
Redmond
06.2022 - Current
- Developed and launched a project tracking system for various workstreams employing Smartsheet expertise.
- Redesigned project tracking process integrating agile framework.
- Led implementation of project tracking migration to Azure Devops.
- Streamlined creation of ADO environment aligned with design studio requirements.
- Refined approach ensuring efficient capacity monitoring.
- Analyzes and reports on project and capacity metrics.
- Provides technical training and direction to team members.
- Produces and maintains documentation to reflect technical process changes.
Solutions Consultant
Smartsheet
Bellevue
06.2021 - 06.2022
- Led intricate discovery sessions with varied stakeholder groups across multiple industries to assess current state and pain points.
- Customized frameworks and developed roadmaps to deliver work programs/projects effectively and efficiently for organizations at different maturity levels.
- Employed waterfall and agile methodologies to create and implement tailored solutions effectively.
- Mentored project team members in professional and technical growth.
- Drafted detailed and comprehensive technical guides for ongoing customer support.
Implementation Project Manager
SAP Concur
Bellevue
01.2020 - 06.2021
- Delivered and implemented Universal Concur Expense and Invoice solutions.
- Led client implementation calls to assess timeline and key milestones, understand and analyze requirements and pain points, review solution design, and provide consultative advice on how to optimally configure Expense and Invoice solutions.
- Managed third-party and Concur integrations (e.g. credit cards, direct reimbursement to employees, direct payments to vendors, QuickBooks, NetSuite, ERP Connectors).
- Trained clients on how to navigate the interface for seamless solution adoption.
- Managed several simultaneous implementation projects and met project deadlines while adhering to Concur Standard Operating Procedures and consistently hitting productivity and quality metrics.
- Proactively provided status updates to project stakeholders in order to fortify successful implementation and deployment of solutions within the defined timeframe of completion.
- Quickly ramped-up on new service releases and product functionality in order to discuss possible project expansion opportunities with client.
- Contributed to special projects to refine internal processes/methodologies and on-going retention/satisfaction of client base.
Project Management Intern
SAP IBSO
Los Altos
06.2018 - 12.2019
- Project Management Intern for SAP cloud based and on-premise custom development.
- Managed cross-functional teams through solutioning and development process using Scrum/Agile methodology.
- Scrum Master for development team spanning across time zones, leading weekly sprint meetings to review and prioritize product backlog items.
- Communicated budget and timeline impacts to stakeholders and focused on identifying escalation trends to effectively take necessary de-escalation steps.
- Managed both long- and short-term cloud-based and on-premise development projects for medium and enterprise clients, including a 1 year, 4 phased custom HR cloud-based reporting project for the European Union Intellectual Property Office. Assisted in projects with clients including Costco, Boeing, Verizon, Hatch, Emergent BioSolutions.
- Co-founded monthly team newsletter that focuses on sharing availability and performance data.
Education
Bachelor of Science - Economics
University of California, Davis
Davis, CA06-2018
Skills
- Project management
- Agile methodology
- Smartsheet usage
- Documentation management
- Strategic planning
- Stakeholder engagement
- Problem solving
- Integration management
- Cross-function collaboration
- Azure DevOps
- Technical training
- Process Management
Timeline
Technical Project Manager
Microsoft (Contract)
06.2022 - Current
Solutions Consultant
Smartsheet
06.2021 - 06.2022
Implementation Project Manager
SAP Concur
01.2020 - 06.2021
Project Management Intern
SAP IBSO
06.2018 - 12.2019
Bachelor of Science - Economics
University of California, Davis
Similar Profiles
Meenah KhosrawMeenah Khosraw
Community Success Manager at Microsoft (Contract)Community Success Manager at Microsoft (Contract)
Keyshawn ThomasKeyshawn Thomas
Physical Security at Securitas (Microsoft Contract)Physical Security at Securitas (Microsoft Contract)
Chad RoederChad Roeder
Support Engineer at Microsoft (contract Through Ascendion)Support Engineer at Microsoft (contract Through Ascendion)