Microsoft Office
Angela Thornley
Amarillo,TX
Work Preference
Summary
Experienced Services Manager with a proven track record of successfully managing teams, enhancing operational efficiency, and ensuring compliance with environmental and food safety regulations. Possesses strong leadership, problem-solving, and communication skills, with a focus on implementing sustainable practices and maintaining high standards of quality and safety.
Overview
16
16
years of professional experience
1
1
Certification
6
6
years of post-secondary education
Work History
Supervising Manager
Integrated Support Solutions, Inc.
Amarillo, Texas
05.2022 - 01.2025
- Conducted quarterly training events to provide information on safety protocols, KPIs, and achieving objectives.
- Provided oversight and supervision of staff, including recruitment, orientation, training, scheduling, preparing, and distributing benefits-related communications.
- Implemented a budget that saved $17,000 annually by implementing innovative budgeting strategies and streamlining processes.
Special Education Teacher Assistant
River Road ISD
Amarillo, Texas
08.2021 - 05.2022
- Successfully improved student engagement by 30% through innovative sensory integration techniques.
- Created inclusive learning environments and implemented individualized support strategies.
Special Education Teacher Assistant
Amarillo ISD
Amarillo, Texas
07.2017 - 07.2021
- Increased student participation by 25% through targeted interventions.
- Facilitated small groups and one-on-one learning activities to reinforce classroom instruction.
Food Service Professional
Borger ISD
Borger, Texas
11.2008 - 05.2017
- Prepare quality food and baked goods according to a planned menu.
- Serve food according to meal schedules, department policies, and procedures.
- Follow established procedures and standards for cleanliness to ensure a balanced and safe environment; duties include sweeping, mopping, and washing.
Skills
- Teamwork/Collaboration
- Time Management/Organization
- Customer Service
- Technology Proficiency
- Planning/Scheduling
Certification
- Basic Life Support
- Psychological First Aid
- ServSafe Manager
Personal Information
Title: Experienced Services Manager
Education
Master of Arts - Counseling
West Texas A&M University
Canyon, TX 01.2025 - Current
Bachelor of Arts - Sociology
West Texas A&M University
Canyon, TX 08.2020 - 05.2025
Accomplishments
- Documented and resolved safety inspection discrepancies within building I worked in which led to perfect score safety inspections for 2 years in a row.
- Supervised team of 5 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Implemented a budget that saved $17,000 annually by implementing innovative budgeting strategies and streamlining processes.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- West Texas A&M alumni
- Psychological First Aider
Quote
"Nothing will work unless you do."
Maya Angelo
Software
Google Workspace
SPSS (Statistical Package for the Social Sciences)
Zoom
Teams
Timeline
Master of Arts - Counseling
West Texas A&M University
01.2025 - Current
Supervising Manager
Integrated Support Solutions, Inc.
05.2022 - 01.2025
Special Education Teacher Assistant
River Road ISD
08.2021 - 05.2022
Bachelor of Arts - Sociology
West Texas A&M University
08.2020 - 05.2025
Special Education Teacher Assistant
Amarillo ISD
07.2017 - 07.2021
Food Service Professional
Borger ISD
11.2008 - 05.2017