Angela Thornton
Roanoke,VA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. I am a proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Collections/Patient Billing Specialist
Johnson Curran Optometry Centers, Inc.
03.2024 - Current
- Filed and updated patient information and medical records.
- Responded to customer concerns and questions on daily basis.
- Monitored outstanding statements and performed collections duties.
- Posted payments and collections on regular basis.
- Collected payments and applied to patient accounts.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Used data entry skills to accurately document and input statements.
- Handled account payments and provided information regarding outstanding balances.
- Improved patient satisfaction levels with clear explanations of their financial responsibilities and available payment options.
- Maintained accurate records of customer payments.
Personal Shopper
Walmart
04.2022 - 10.2023
- Superior Customer Service
- Use Zebra TC 70/72 handheld
- Zebra Printer to print labels
- Locate and bag customer groceries
- Stock and rotate grocery items on shelves
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Senior Clerk
Anthem BCBS
04.2018 - 05.2020
- Completed weekly schedule for employees
- Worked Availity daily
- Streamlined reporting processes within the department leading to more efficient use of time and resources.
- Indexed medical records to appropriate electronic file
- Attending all meetings for sales and departments
- Mail letters
- Placed supply orders and restocked office items.
- Set up meetings and organized supporting materials.
Medical Charge Entry Biller
Quantum Medical Billing Services
05.2015 - 04.2018
- Scan documents into scanner
- Verify patient insurance, demographics, phone number and DOB
- Key medical charges into billing system that are already coded
- HIPPA Responsible for keeping patient information confidential; including locking computer and all files, during time away from desk and office
- Month end, clean and box up prior medical charges
- Prioritized workload effectively managing multiple tasks at once maintaining focus under pressure while meeting deadlines consistently.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Executed billing tasks and recorded information in company databases.
Surgical/Medical Assistant
Salem Surgical and Associates
08.2013 - 04.2015
- Performed selected nursing and clerical duties, including taking patient medical history and vital signs
- Prepare patients for examination and treatment
- Chaperone physician in room with female patients for exams
- Maintain each exam and treatment room with necessary supplies and instruments
- Sterilize and document use of Autoclave
- Document use of Autoclave
- Complete clinical information sheet and order sheets for doctors’ patients, entering orders in EMR
- Clean all exam rooms daily
- Assist physicians with minor surgeries and procedures
- Assist patients over the phone with clinical questions and provides telephone triage for patients to be seen on an urgent basis
- Order Office Supplies
- Contact home health agencies to relay physicians and/or give referrals
- Fill out pathology order forms for in office procedures
- Notify pathology when a specimen needs to be picked up
- Assist with prescription refills
- Serves as a backup for scheduling inpatient and outpatient surgical procedures and tests, as well as performing pre-certification as necessary
- Assist in maintaining patient files, records and other information to contribute to accurate data gathering
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Prepared lab specimens for diagnostic evaluation.
- Collected and documented patient medical information such as blood pressure and weight.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing procedure room and sterilizing instruments.
Education
High School Diploma -
William Byrd High School
Vinton, VA06-1994
Skills
- HIPAA Compliance
- Patient account management
- Data entry proficiency
- Medical Billing
- Payment posting
- Teamwork and Collaboration
- Customer Service
- Billing and Collection Procedures
- Multitasking and Organization
- Data Entry
- Electronic Health Record Software
- Work Prioritization
- Patient Collections
- Medical record security
- EMR / EHR
- Direct Patient Care
- Clinical Documentation
- Patient-focused care
- Procedure Assistance
- Equipment Sterilization
- Sterile technique
- Patient Relations
- Reliable transportation
- Medical terminology knowledge
References
- Ivy Kelso, 540-525-9401
- Ashley Landrum, 843-870-4892
- Alma Coffey, 904-440-9558
Certification
- Medical Terminology AAPC 08/2023
- Anatomy AAPC 09/2023
- Pathophysiology AAPC 10/2023
Timeline
Collections/Patient Billing Specialist
Johnson Curran Optometry Centers, Inc.
03.2024 - Current
Personal Shopper
Walmart
04.2022 - 10.2023
Senior Clerk
Anthem BCBS
04.2018 - 05.2020
Medical Charge Entry Biller
Quantum Medical Billing Services
05.2015 - 04.2018
Surgical/Medical Assistant
Salem Surgical and Associates
08.2013 - 04.2015
High School Diploma -
William Byrd High School