Angela Thrash
Smyrna,Georgia
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
26
26
years of professional experience
Work History
Project Director
Engaged Believers
LaGrange, GA
04.2021 - Current
- Implemented strategic project management methodologies, leading to efficient and successful project delivery.
- Achieved consistent on-time project completion by establishing clear goals and timelines for team members.
- Enhanced team productivity through regular progress tracking and performance evaluations.
- Identified opportunities for process improvement, implementing changes that led to increased efficiency within the organization.
Senior Analyst
Verizon
01.2021 - 04.2022
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- Delivered accurate financial forecasts by conducting thorough data analysis and research on market trends.
- Improved company efficiency with the development of key performance indicators and tracking metrics.
- Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
- Provided expert advice for senior management, contributing to informed decision-making and strategic planning.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
Quality Assurance Supervisor
Verizon
01.2015 - 01.2021
- Improved product quality by implementing rigorous testing procedures and identifying areas for improvement.
- Reduced defect rates through meticulous inspection and proactive identification of potential issues.
- Enhanced team performance by providing regular training, feedback, and guidance to Quality Assurance staff.
- Streamlined processes with the introduction of automated testing tools, increasing efficiency and reducing human error.
- Contributed to new product development projects by providing expertise on quality requirements during design and production stages.
- Analyzed data from quality metrics to identify trends and opportunities for improvement, driving targeted action plans based on findings.
- Provided technical support for troubleshooting equipment issues or other production challenges that impacted product quality levels.
Consultant
Verizon
01.2014 - 01.2015
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Mentored junior consultants, fostering professional growth and building strong team dynamics.
- Analyzed problematic areas to provide recommendations and solutions.
Team Lead
Verizon
01.1998 - 01.2000
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Customer Service Supervisor
Verizon
01.2000 - 01.2014
- Improved customer success by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
Education
Certificate of Achievement - Essentials of Software Testing
Villanova University
Villanova, PACertificate of Achievement - Lean Six Sigma
Villanova University
Villanova, PABachelor of Arts - Business Administration
Strayer University
Arlington, VA03.2024
Certificate of Achievement - Six Sigma Green Belt
Villanova University
Villanova, PASkills
- Customer Needs Assessment
- Business Process Mapping
- Data Analysis
- Business Process Improvement
- Workflow Analysis
- Operations Analysis
- Quality Assurance
- CRM Systems
- Time Management
- Critical Thinking
Timeline
Project Director
Engaged Believers
04.2021 - Current
Senior Analyst
Verizon
01.2021 - 04.2022
Quality Assurance Supervisor
Verizon
01.2015 - 01.2021
Consultant
Verizon
01.2014 - 01.2015
Customer Service Supervisor
Verizon
01.2000 - 01.2014
Team Lead
Verizon
01.1998 - 01.2000
Certificate of Achievement - Essentials of Software Testing
Villanova University
Certificate of Achievement - Lean Six Sigma
Villanova University
Bachelor of Arts - Business Administration
Strayer University
Certificate of Achievement - Six Sigma Green Belt
Villanova University