Summary
Overview
Work History
Education
Skills
Timeline
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Angela Ticknor

Dallas,TX

Summary

LinkedIn Dallas, Texas Customer Success Leadership Mission-driven and highly accomplished leader with dynamic experience in achieving organizational-focused customer success objectives (national/international) through strategic planning, operational excellence, and performance management. Proven track record in nurturing strategic partnership, maintaining cross-functional collaboration, providing multi-disciplined training, and scaling up product adoption. Demonstrated excellence in brand recognition/awareness, inventory management, and project milestones. Radical success in risk mitigation, product management, marketing leadership, retention strategy, account management, corporate environment, and technical requirements. Instrumental in resource allocation, financial planning, data analytics, marketing strategy, and new business opportunities. Well-versed in building credibility with executive management, key clients, and employees by leveraging excellence communication skills with distinctive negotiation abilities.

Overview

20
20
years of professional experience

Work History

Portfolio Area Lead

Salesforce
Dallas, TX
01.2013 - Current
  • Achieve customer success by driving all facets of high-tech vertical and securing competitive position in the market
  • Deliver progressive recommendations on customer success management to translate organizational vision into value
  • Deliver expertise as a
  • Salesforce Global Business Value Engagement & Sales Success Strategy Captain, emphasizing on new sales process and development of people competency model
  • Optimize leadership and community involvement through contribution as a Salesforce speaker, blogger, and podcaster
  • Bolstered up adoption rates by initiating engagement and re-engagement campaigns
  • Reduced sales cycle time by executing inclusive software consumption plans
  • Exceeded set sales goals by leveraging consultative approach
  • Maintained ~3% retention rate and achieved 20%+ annual revenue growth rate
  • Achieved 90% advisory attach and 28% annual services booking growth rate
  • Developed value realization plays, leading toward 105% annual adoption rate.

Director

Clear Channel Outdoor
Dallas, TX
01.2010 - 01.2013
  • Enablement
  • Headed complete l sales transformation process, including rollout, adoption, and change management of a CRM solution across 44 markets
  • Maximized efforts to achieve internal business, management, and technical objectives by synchronizing software capabilities
  • Elevated overall KPIs performance by developing and deploying strategic planning
  • Revitalized roadmap development process in line with emerging business needs
  • Played a pivotal role as a key advisor of Chief Revenue Officer’s (CRO), enabling sound decision-making for Salesforce implementation, relationship development, and stakeholder engagement
  • Established new Center of Excellence (COE) from the ground up, while developing roadmap for user adoption
  • Ensured high degree accuracy in forecasting and pipeline analytics by designing analytics dashboards.

Director

NICE Systems
Dallas, TX
01.2004 - 01.2011
  • Global Sales Operations & Enablement
  • Steered end-to-end facets of CRM rollout, while ensuring strict adherence to organizational standards
  • Served as an advisor to the executive team and increased effectiveness of sales processes
  • Built sales operations team with experts overseeing forecasting, territory planning, pricing, and RFP response
  • Launched company’s first marketing automation program
  • Contributed to develop white paper series and analyst relations strategy
  • Promoted to Director of global sales operations and enablement position based on exceptional performance.

Education

B.A. - Journalism

Southern Methodist University

Prosci Change Management Salesforce Admin Advanced Admin, Developer, Sales & Service Cloud Consultant - undefined

Skills

  • Project/Program Management
  • Process Improvement Planning
  • Stakeholder Engagement
  • Diversity, Inclusion & Equity
  • Team Building & Leadership
  • Organizational Development
  • Revenue Generation
  • New Business Development
  • Adoption & Consumption Strategy

Timeline

Portfolio Area Lead

Salesforce
01.2013 - Current

Director

Clear Channel Outdoor
01.2010 - 01.2013

Director

NICE Systems
01.2004 - 01.2011

B.A. - Journalism

Southern Methodist University

Prosci Change Management Salesforce Admin Advanced Admin, Developer, Sales & Service Cloud Consultant - undefined

Angela Ticknor