Angela Timpone
Beavercreek
Summary
Dynamic professional with extensive experience in customer service and training, notably at JOANN Fabrics and Crafts. Proven ability to enhance team performance through effective mentoring and a creative approach to problem-solving. Skilled in cash handling and schedule coordination, consistently delivering exceptional results and fostering customer loyalty.
Overview
28
28
years of professional experience
Work History
Key Holder
JOANN Fabrics and Crafts
10.2017 - 05.2025
- Managed daily operations, ensuring efficient store functionality and exceptional customer service.
- Conducted cash handling and end-of-day reconciliation with accuracy and integrity.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Developed reward system for staff achievements, motivating team and increasing overall performance.
Sales Associate/Seasonal Position
Go! Calendars & Games
10.2012 - 02.2017
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
Freight Handler
Kohls Department Store
07.2015 - 12.2016
- Loaded and unloaded trucks.
- Achieved rapid turnaround times for inbound shipments through swift unloading, sorting, and storage procedures.
Inventory Auditor
RGIS Inventory Services
12.2013 - 06.2015
- Conducted comprehensive inventory audits to ensure accuracy and compliance with company standards.
- Counted all physical inventory and generated department audit reports.
Front Office Receptionist/File Clerk
Beavercreek Family Care
05.2000 - 10.2009
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Answered multi-line phone system and enthusiastically greeted callers.
- Assisted management with administrative tasks such as data entry, filing, and report generation as required.
Front Office Receptionist/Surgery Scheduler
Kevin Schroeder, D.P.M
07.2007 - 02.2009
- Scheduled surgical procedures, coordinating with medical staff to ensure optimal timing and resource allocation.
- Verified insurance coverage and obtained pre-authorizations.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
Activities Assistant
Laurelwood Assisted Living
01.2007 - 06.2007
- Coordinated recreational activities to enhance resident engagement and well-being.
- Assisted in organizing events, fostering community participation and social interaction.
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Demonstrated flexibility and adaptability when faced with unforeseen circumstances or changes to scheduled programming, ensuring a consistently enjoyable experience for residents.
Activities Assistant
Brighton Gardens Assisted Living
05.2003 - 09.2004
- Developed tailored activity programs based on resident interests and feedback.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Provided emotional support and companionship to improve quality of life for residents.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Increased social interaction among residents through facilitating group activities and fostering a sense of community.
- Evaluated supplies and requested purchases to meet activity plans.
Fashion Consultant/Seasonal
Victoria's Secret Direct
05.2002 - 12.2002
- Developed personalized styling solutions for diverse clientele, enhancing individual brand identity.
- Boosted sales revenue through effective upselling and cross-selling of fashion products.
- Elevated client satisfaction by providing personalized fashion consultations and recommendations.
Writing Consultant
Wright State University Writing Center
08.1997 - 06.1998
- Developed tailored writing strategies to enhance client communication and engagement.
- Provided in-depth feedback on various writing styles to improve clarity and effectiveness.
- Collaborated with clients to refine content for academic and professional purposes.
- Successfully guided students through the entire writing process from brainstorming to final revisions; ultimately improving academic performance.
- Worked closely with diverse clientele including non-native English speakers, adapting strategies to meet varying language proficiencies effectively.
Education
Associate of Arts - Acting
American Musical And Dramatic Academy
New York, NY05-2000
Music/ Vocal Performance
Wright State University
Dayton, OH05-2000
Skills
- Customer service
- Cash handling
- Training and mentoring
- Multitasking and prioritizing
- Basic mathematics
- Creativity and originality
- Physical stamina
- Multi-line telephone skills
- Medical terminology
- Schedule coordination
- Senior living experience
- Handheld scanners
Timeline
Key Holder
JOANN Fabrics and Crafts
10.2017 - 05.2025
Freight Handler
Kohls Department Store
07.2015 - 12.2016
Inventory Auditor
RGIS Inventory Services
12.2013 - 06.2015
Sales Associate/Seasonal Position
Go! Calendars & Games
10.2012 - 02.2017
Front Office Receptionist/Surgery Scheduler
Kevin Schroeder, D.P.M
07.2007 - 02.2009
Activities Assistant
Laurelwood Assisted Living
01.2007 - 06.2007
Activities Assistant
Brighton Gardens Assisted Living
05.2003 - 09.2004
Fashion Consultant/Seasonal
Victoria's Secret Direct
05.2002 - 12.2002
Front Office Receptionist/File Clerk
Beavercreek Family Care
05.2000 - 10.2009
Writing Consultant
Wright State University Writing Center
08.1997 - 06.1998
Associate of Arts - Acting
American Musical And Dramatic Academy
Music/ Vocal Performance
Wright State University
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