Angela Tofanelli
Phoenix,United States
Summary
Strong customer service with ability to multitask, problem-solve and prioritize tasks. Excellent work ethic; conscientious and detail-oriented, focusing on providing expedient and accurate completion of assignments. Friendly, outgoing, and respectful to clients and co-workers. Passionate about helping others succeed.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Kiddie Kandids
Phoenix, AZ
08.2006 - 01.2009
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Recommended products to customers, thoroughly explaining details.
- Updated account information to maintain customer records.
- Promoted available products and services to customers during service, account management and order calls.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Educated customers about billing, payment processing and support policies and procedures.
- Contacted clients to verify account information and maintain accuracy, resulting in 30% increase in client satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed timely and effective replacement of damaged or missing products.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Welcomed, greeted and assisted guests in high-traffic store, generating increase in business.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Responded proactively and positively to rapid change.
- Provided ongoing guest service.
Education
Associate of Arts - Education
Life Point Christian University
Phoenix, AZHigh School Diploma -
Peoria High School
Peoria, AZ06.2004
Skills
- Data Entry and Maintenance
- Customer Account Management
- Understanding Customer Needs
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Refunds and Returns Management
- Computer Proficiency
- Microsoft Office Suite
- Strong Analytical and Problem Solving Skills
- Excellent Attention to Detail
- Inbound and Outbound Calling
- Merchandise Orders and Exchanges
Certification
Certified Peer Support Specialist, November 2021
Additional Information
Volunteer at Stonepoint Community Church - 2020 to present;
Maintained cleanliness of church common areas such as restrooms, foyer, and dining area by sweeping, mopping and sanitizing areas; greeted church attendees.
Timeline
Customer Service Representative
Kiddie Kandids
08.2006 - 01.2009
Associate of Arts - Education
Life Point Christian University
High School Diploma -
Peoria High School
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