Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Angela Tolley

Madison,AL

Summary

Talented Operations Coordinator successful at supervising and directing daily efforts of project teams and developing effective work procedures and processes. Results-oriented and organized with extensive experience working in fast-paced environments to consistently meet operational targets. Equipped Operations Coordinator with great attention to detail and to professionally deal with internal and external personnel. Sound knowledge of administrative and clerical procedures. Quickly and calmly adapts to changing schedules and updates financial tracking documents to keep projects on budget.

Overview

22
22
years of professional experience

Work History

Operations Coordinator

FedEx Ground
Madison, AL
05.2023 - Current
  • Monitors facility reporting metrics related to service, safety, cost and quality on a daily basis. Investigates potential performance issues and addresses with Business Contacts and Authorized Officers (BC/AO). Reviews inaccuracies in generated reports with appropriate parties to include administrative staff and BC/AOs. Ensures errors are corrected in appropriate systems and verifies accuracy of metrics reported . *Communicates with BC/AOs of Independent Contractors (ICs), Independent Service Providers (ISPs) and temporary agency employees regarding day-to-day operations including IC/ISP requested load plan changes and implements these changes into the Vision/VRP systems. Reviews operational metrics with BC/AOs that will affect daily planning and performance including service and customer satisfaction *Investigates customer service complaints to include disputed deliveries, missing packages, early and late pickups, etc. Communicates resolved issues with customer directly to ensure customer satisfaction

Quality Assurance Package Handler

FEDEX Ground
Pooler, GEORGIA
10.2020 - Current
  • Use computers for various applications, such as QA Application, Excel, or Microsoft
  • Re pack and re label packages
  • Operate office equipment, such as telephone, computer, copiers and send emails from copier
  • Trained and assisted new helpers to ensure accuracy
  • Communicates through email to Solution Analyst and customers dealing with label issues
  • Package Handler of large freight, Pushing, pulling, facing, scanning, and picking up freight
  • Taping boxes and repairing damage to packages where needed to assure, they reach their destination handling each package with the utmost care
  • Printing destination labels and trailer stickers for packages in due diligence making sure they reach the correct trailer for loading
  • Assembly of carts before for each sort making sure each department manager has all equipment including scanners, triggers, radios, printers, markers, sanitizer, clipboards, pens, extra batteries, and paper rolls, etc
  • 15 minutes before each shift and returning them all after each sort
  • Sorting payroll live checks and pay stubs; distribution of pay each Thursday through Saturday.

Sr Ops Admin

FEDEX Ground
Hampton, VA
03.2021 - 05.2023
  • Quality Assurance duties on the dock that include use of scanners, computer software and equipment to perform damage reports, package tracking, relabeling packages, address corrections, ITQA
  • Organizational duties including cage days and maintaining a clean and organized belt throughout the shift whether organizing packages in cages, the designated belt itself, the mod dock, undue the belt and workspace aroura dock computers
  • Use of software such as Business Objects for various reports and projects, OPS2 and the use of DRO RouteSmart website for our 999's and map searches for various work areas
  • Other office duties include the use of software programs including EASE, Business Objects, WAMT DSW, OPS2 and Microsoft Suite among other administrative duties answering the phone, use of the printer for copies, organizational, entering delivery records, delivering packages to customers for pickup and our station, constant communication with the BCs, customers, call centers, shippers, and staff to be a productive team member and help our station run smoothly
  • Performing check-in duties such as answering the telephone, running reports, checking work areas for 'dummy' work areas to change to correct work areas, contacting CPC for assigning additional work areas, handing out paperwork to BCs and checking in and out scanners, manifest, entering data, printing pickup lists for drivers, submitting pick ups for the station, printing call tags and hazmat listings for the drivers and bulk manifests for contractors as well.

Construction Manager

JNA Construction
Athens, Alabama
11.2001 - 02.2020
  • Prepare contracts and negotiate revisions, changes, and additions to contractual agreements with architects, consultants, clients, suppliers, and subcontractors
  • Schedule the project in logical steps and budget time required to meet deadlines
  • Prepare and submit budget estimates, progress reports, or cost tracking reports
  • Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment
  • Compile, review, and maintain data from contracts, purchase orders, requisitions, and other documents to assess supply needs.

Education

Associate of Science - Business Management and General Studies

Calhoun Community College
12.2013

High School Diploma - General Studies

Tri-County High School
05.1989

Skills

  • Innovative, forward-thinking Human Resources Generalist with over 29 years of experience, 5 years of experience in the areas of performance management, benefits administration, hiring, employment law, and compensation and wage structure Success developing and executing new hire orientations, maintaining employee databases and human resource information systems, and investigating employee grievances and providing appropriate resolutions Dedicated and motivated to join a reputable, growth-oriented company as a human resources administrator
  • Experienced human resources professional seeking an opportunity to advance my career within a growing, employee-focused organization Over 10 years of success providing start-ups and small businesses with human resources consulting and management Expert in accounting and financing, expense and payroll management, payroll management and time tracking, project management, and analytics
  • Self-motivated, hands-on offering over 17 years of success working within a broad range of facilities ensuring highest levels of quality control and assurance Dedicated and motivated to utilize knowledge gained through experience to add immediate value to a growing organization Proficient in the areas of workforce performance management, productivity and progress oversight, and cross-functional collaboration Efficient, offering experience supporting warehouse receiving and shipping functions using computerized warehouse management systems Strong teamwork and communication skills with keen ability to complete multiple tasks simultaneously while ensuring on time delivery Productive, determined professional; actively seeking any role within a large distribution warehouse

Accomplishments

  • Phi Theta Kappa
  • Sigma Kappa Delta
  • HIPAA Certification
  • Future Business Leaders of America
  • Recognitions and Awards
  • Bravo Zulu Award
  • Multiple Impact Player Awards
  • Employee of the Month Award
  • Multiple Certificates earned from FedEx Ground include:
  • Code of Business Conduct and Ethics
  • EEO Acknowledgement
  • General Injury and Illness Reporting
  • Injury Recording
  • OSHA Injury Reporting
  • Timekeeping Obligations
  • Transporting Hazardous Materials
  • Workplace Harassment Prevention for Employees
  • Workplace Violence Prevention
  • Hazmat Training
  • Hazmat Reporting
  • Quarterly Vehicle Inspection
  • All FedEx Ground Employee Required Training
  • Business Discussion Records Acknowledgement
  • CEBS Training parts 1-3 (all parts)
  • Check-In Intro
  • Check-In Settlement Record
  • Dispositions and the Hiring Process
  • Employee Shipping Attestation
  • Fraud Awareness
  • FXG Conflict of Interest
  • Gaining Ground Conversations
  • Gaining Ground General Series
  • Hazmat Labeling and Marking
  • Hazardous Materials Spill Procedures
  • Classifications and Divisions
  • Many others not mentioned

Timeline

Operations Coordinator

FedEx Ground
05.2023 - Current

Sr Ops Admin

FEDEX Ground
03.2021 - 05.2023

Quality Assurance Package Handler

FEDEX Ground
10.2020 - Current

Construction Manager

JNA Construction
11.2001 - 02.2020

Associate of Science - Business Management and General Studies

Calhoun Community College

High School Diploma - General Studies

Tri-County High School

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Angela Tolley