Angela Tolman
Willard,UT
Summary
Organized Receptionist Administrator with great time management, multitasking and scheduling skills. Works well in fast-paced, changing and challenging environments. Dependable in handling operational needs and improving office performance. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Skilled Receptionist knowledgeable about monitoring metrics and maximizing team success in fast-paced work settings. Performance- and quality-driven with 7 years of experience. Natural leadership talent with motivational approach. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
1
1
year of professional experience
Work History
Drink Master
Fiiz Drinks
Willard, Utah
04.2024 - Current
- Provided personalized customer service to ensure a positive customer experience.
- Resolved customer issues promptly and professionally.
- Maintained comprehensive knowledge of products, policies, and procedures.
- Performed data entry for customer information into the database system.
- Identified opportunities to upsell or cross-sell additional products or services.
- Built trust with customers by responding quickly to their questions and concerns.
- Utilized problem-solving skills to resolve complex customer issues quickly.
- Participated in regular meetings with department managers to discuss progress updates.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Delivered customer support to high call load each shift.
- Built sustainable relationships and trust with customer accounts through open and interactive communication.
Activities Director
Quail Meadows Assisted Living
Ogden, UT
04.2023 - 10.2023
- Developed and implemented engaging activities for seniors in long-term care facilities.
- Organized events such as holiday parties, bingo nights, and movie screenings.
- Created monthly activity calendars with a variety of recreational options.
- Assisted residents with physical activities such as walks and exercise classes.
- Provided one-on-one support to those who required additional assistance.
- Facilitated group discussions on topics such as current events, health issues, and hobbies.
- Collaborated with other departments to coordinate interdisciplinary programming.
- Supervised volunteers and provided guidance when necessary.
- Developed individualized plans for each resident based on their interests and abilities.
- Monitored the progress of participants in order to assess program effectiveness.
- Ensured compliance with all state regulations regarding safety protocols and infection control measures.
- Maintained accurate records of participant attendance and progress notes.
- Conducted assessments of residents' cognitive functioning levels prior to enrollment in programs.
- Adapted existing activities or developed new ones to meet the changing needs of participants.
- Encouraged socialization among residents by organizing group games or outings.
- Performed regular maintenance checks on equipment used during activities.
- Worked closely with families to ensure that their loved ones were receiving appropriate care.
- Participated in community outreach initiatives aimed at promoting senior wellness.
- Planned and published calendar of events for facility.
- Coordinated calendars, shifts and activity schedules with staff.
- Handled budgetary concerns, keeping activities affordable.
- Interacted with patients and families by addressing questions and concerns.
- Implemented activities to provide amusement and socialization for residents.
- Maintained records of activities and analyzed feedback from participants.
- Designed and led activities in crafts, music and sports.
- Instructed residents in recreational activities to meet specific psychological and physical needs.
- Consulted with staff and other professionals to discuss activities.
- Trained and managed assistants and delegated tasks for staff members.
- Designed programs to encourage entertainment, relaxation, socialization and fulfillment for Quail Meadows Assisted Living.
- Administered first-aid and offered emergency assistance to injured or ill participants.
- Calculated and recorded department expenses and revenue.
- Assigned tasks and work hours to staff.
- Oversaw workforce schedules and allocated resources in order to achieve project goals.
- Communicated with customers to convey information about events or activities.
- Talked to coworkers using computers, radios and other electronic devices.
- Delegated work to staff, setting priorities and goals.
- Wrote and presented strategies for recreational facility programming using customer or employee data.
- Resolved customer complaints regarding worker performance or services rendered.
- Trained workers in company procedures or policies.
- Cleaned equipment and areas of amusement parks, cruise ships or other recreational facilities.
- Explained rules and regulations of facilities and entertainment attractions to customers.
Education
Associate of Science - Veterinarian Office Management
Western Career College
Sacramento, CA05-1992
Skills
- Discharging Patients
- Attention to Detail
- Veterinary Medical Records Software
- Recordkeeping
- Teamwork and Collaboration
- Customer Service
- Payment Processing
- Filling Prescriptions
- Relationship Building
- Appointment Scheduling
- Educating Owners
- Record Request Management
- Prioritization
- Telephone management
- File Organization
- Marketing support
- Compassionate Care
- Prioritization and time management
- Verbal and written communication
- Office staff leadership
- Quickbooks
- Multi-Line Phone Systems
- Excell,Windows 10& 11 expertise
- typing skills 30-40 WPM
Affiliations
- I am an animal lover and enjoy music in my free time.
- I enjoy fishing, camping and spending time with my grandchildren and family.
- I volunteer at the Nursing home where my mom resides and love to interact and provide fun and stimulating experiences for the other residents also.
- I enjoy learning new languages and am currently learning French.
Timeline
Drink Master
Fiiz Drinks
04.2024 - Current
Activities Director
Quail Meadows Assisted Living
04.2023 - 10.2023
Associate of Science - Veterinarian Office Management
Western Career College