Angela Torno
Summary
Industrious Production Worker proficient in assembly line work. Effective at keeping areas clean and neat to avoid delays. Bringing 6 years of related experience in basic maintenance tasks, equipment operation and inspection abilities.
Quick learning, reliable worker who is missing working with children.
Overview
26
26
years of professional experience
Work History
Production Worker
Wells Enterprises Inc.
Le Mars, IA
11.2016 - Current
- Organized work to meet demanding production goals.
- Resolved issues quickly to maintain productivity goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
Customer Service Manager
Walmart
Sioux City, IA
03.2013 - 11.2016
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Daycare Provider
Self-employed
Sioux City, IA
02.1996 - 03.2013
- Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Met with parents about daily activities, positive developments and issues.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands and share by leading by example.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Education
Medical Secretary
Western Iowa Tech Community College
Sioux City, IAAssociate of Arts - Health Care Management
Western Iowa Tech Community College
Sioux City, IA05.2015
Skills
- Hot and Cold Foods
- Machine Setup and Shutdown
- Drill Cutters
- Draining Fluids
- Quality Inspections and Reporting
- Documenting Behaviors
- Quick learner
Bow hunter, cooking, organizational person
I enjoy shooting a bow, cooking new and exciting meals, I also like to be very organized.
Timeline
Production Worker
Wells Enterprises Inc.
11.2016 - Current
Customer Service Manager
Walmart
03.2013 - 11.2016
Daycare Provider
Self-employed
02.1996 - 03.2013
Medical Secretary
Western Iowa Tech Community College
Associate of Arts - Health Care Management
Western Iowa Tech Community College
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