Angela Torres
Fairfax,VA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
24
24
years of professional experience
Work History
Customer Service Representative Agent
Frontline Group
02.2021 - Current
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
Customer Service Agent
Omni Interactions
07.2021 - 03.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Senior Production Technician
Managed Staffing
10.2019 - 02.2020
- Assisting in the production process by operating equipment, monitoring production lines, and ensuring product quality and efficiency.
- Documentation and Reporting.
- Inventory Management.
- Safety and Compliance.
Human Resource Assistant Director
Direccion General De Aduanas
05.2010 - 06.2019
- Assisting in fostering positive employee relations by addressing employee concerns.
- Supporting the performance management process.
- Assisting in identifying training needs.
- Assisting in administering compensation and benefits programs.
- Assisting in the development, review, and implementation of HR policies and procedures.
- Leadership and Team Support.
GIS Analysis
Geosat SRL
07.2008 - 06.2019
- Assisting in the collection of geospatial data.
- Organizing and entering geospatial data into GIS software.
- Creating maps and visual representations using GIS software.
- Converting data from different formats into compatible GIS formats.
Research Assistant
Research Assistant
08.2000 - 06.2008
- Performed statistical, qualitative, and quantitative analysis.
- Worked both independently and collaboratively in fast-paced laboratory environment.
- Reviewed documents and data to identify trends and patterns.
- Maintained up-to-date records of research activities and results for future reference.
Data Analyst Using SPSS
CeiRD
06.1999 - 07.2000
- Produced monthly reports using advanced Excel spreadsheet functions and SPSS.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Utilized data visualization tools to effectively communicate business insights.
Education
Associate of Science - Santo Domingo, DR
Universidad Autonoma De Santo Domingo
Santo Domingo, DRCourse - Customer Service & Sales
NFR Foundation
Washington, DC02.2020
Course - GIS Expert Course (ArcGIS, GvSIG And QGIS)
Mapping Gis
Online06.2018
Course - Supervision And Leadership Course
Sigmatec
Santo Domingo, DR09.2017
Course - Diploma in Microsoft Project Management
HM Consulting
HM Consulting03.2017
Course - Professional Attitude Certificate
INFOTEP
Santo Domingo, DR06.2015
Course - Inferential Statistics Course in SPSS
Udemy
Online05.2015
Course - Diploma in Remote Sensing And Satellite Images
Universidad Pedro Henriquez Urena
Universidad Pedro Henriquez Urena09.2011
Course - Diploma in Geo-referencing And GPS System
Universidad Pedro Henriquez Urena
Santo Domingo, DR05.2008
Skills
- Troubleshooting and Problem-Solving
- Software Proficiency
- Analytical Thinking
- Mathematical Aptitude
- Team Management
- GIS Software Expertise
- Spanish and English speaking
- Customer Service
Timeline
Customer Service Agent
Omni Interactions
07.2021 - 03.2022
Customer Service Representative Agent
Frontline Group
02.2021 - Current
Senior Production Technician
Managed Staffing
10.2019 - 02.2020
Human Resource Assistant Director
Direccion General De Aduanas
05.2010 - 06.2019
GIS Analysis
Geosat SRL
07.2008 - 06.2019
Research Assistant
Research Assistant
08.2000 - 06.2008
Data Analyst Using SPSS
CeiRD
06.1999 - 07.2000
Associate of Science - Santo Domingo, DR
Universidad Autonoma De Santo Domingo
Course - Customer Service & Sales
NFR Foundation
Course - GIS Expert Course (ArcGIS, GvSIG And QGIS)
Mapping Gis
Course - Supervision And Leadership Course
Sigmatec
Course - Diploma in Microsoft Project Management
HM Consulting
Course - Professional Attitude Certificate
INFOTEP
Course - Inferential Statistics Course in SPSS
Udemy
Course - Diploma in Remote Sensing And Satellite Images
Universidad Pedro Henriquez Urena
Course - Diploma in Geo-referencing And GPS System
Universidad Pedro Henriquez Urena
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