Angela Torres
Summary
Knowledgeable and dedicated customer service professional with extensive experience in airline industry.
Successful in applying strong communication and problem resolution skills to each customer issue.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with accuracy.
Overview
27
27
years of professional experience
Work History
Customer Service Agent
American Airlines
07.2005 - 11.2023
- Helped large volume of customers every day in ticketing, boarding, baggage and all other issues with positive attitude and focus on customer satisfaction.
- Adapted to new IT applications and maintained knowledge of current technologies.
- Participated in team meetings and training sessions to stay informed of any updates and changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Owner
Nera Aidee Custom Interiors
07.2003 - 06.2005
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Cultivated client and decorator relationships, including sales.
- Supervised skilled workforce
Internal Auditor
Ochsner Medical Center
06.1996 - 08.2004
- Planned annual audits, evaluating controls across hospitals and clinics.
- Performed internal audits of financial and departmental operations
- Identified and reported audit issues.
- Prepared working papers, reports and supporting documentation for audit findings.
- Documented recommendations to improve internal controls.
Education
Bachelor of Science - Political Science
Spring Hill College
Mobile, AL05.1987
High School Diploma -
St. Mary's Dominican High School
New Orleans, LA05.1983
Skills
- Fluent in Spanish
- Customer Service
- Accurate Recordkeeping
- Customs and Immigration Laws and Polices
- Outstanding Communication Skills
- Microsoft Office Suite Proficiency
- Cultural Awareness
- Invoice Preparation and Processing
- Quality Assurance Evaluation
Timeline
Customer Service Agent
American Airlines
07.2005 - 11.2023
Owner
Nera Aidee Custom Interiors
07.2003 - 06.2005
Internal Auditor
Ochsner Medical Center
06.1996 - 08.2004
Bachelor of Science - Political Science
Spring Hill College
High School Diploma -
St. Mary's Dominican High School