Angela Torres
Lakewood,California
Summary
Dedicated and detail-oriented professional seeking the position of CareDriver Compliance Specialist at HopSkipDrive. Leveraging a results-oriented mindset and a commitment to excellence, I aim to ensure the highest standards of compliance among CareDrivers, thereby enhancing safety and reliability for passengers. With a proactive approach and strong problem-solving abilities, I am eager to contribute to the maintenance of a secure and efficient marketplace while upholding the company's mission and values.
Overview
3
3
years of professional experience
Work History
Quality Control Analyst
Pacific Bay Lending Group
La Mirada, CA
06.2020 - 11.2023
- Managed QC reporting by updating the QC Excel sheet with incoming loans, including key details and strategically prioritizing QC processes based on this information.
- Analyzed disclosures and assessed TRID timelines to determine if tolerance cure was required, communicating effectively with Accounting and Operations departments.
- Adapted to constantly updating loan standards, demonstrating flexibility in a dynamic work environment.
- As a remote employee demonstrated efficient independent work by promptly completing tasks and providing follow-up.
- Utilized investigative skills to verify employment details, such as wage garnishments and job security, through direct communication with relevant employer departments.
- Monitored loans from Document Preparation milestone to Loan Funding milestone, ensuring compliance with QC conditions.
- Enhanced team proficiency by conducting targeted training sessions on specific quality control (QC) standards.
- Prepared and maintained thorough documentation for investor audits and seamless transition of responsibilities in case of absence.
- Organized loan applicant data efficiently in a fast-paced environment, maintaining clear logs for files requiring additional scrutiny.
Shift Lead
J & K Lakewood, LLC
Lakewood, CA
2015 - 06.2020
- Resolved customer complaints, implementing thoughtful solutions to uphold satisfaction levels consistently.
- Upheld meticulous cleanliness and organization in production areas, mitigating hazards and minimizing work delays.
- Maintained continuous dialogue with management to apprise of sales goals and progression.
- Directed and optimized employee productivity, ensuring alignment with business and customer demands.
- Elevated customer satisfaction by proactively addressing inquiries and concerns, employing strategic resolutions that bolstered
overall contentment. - Orchestrated seamless store opening and closing procedures while meticulously balancing registers.
- Spearheaded inventory management and streamlined supply ordering process, ensuring optimal location functionality.
Education
Some College (No Degree) - Business Administration
Long Beach City College
Long Beach, CA06-2025
Skills
- Analytical Skills ♦
- Investigative Skills ♦
- Independence and Initiative ♦
- Regulatory Compliance ♦
- Organizational Skills♦
- Team Collaboration ♦
- Positive and professional ♦
- Problem-solving abilities ♦
- Process Improvement ♦
Timeline
Quality Control Analyst
Pacific Bay Lending Group
06.2020 - 11.2023
Shift Lead
J & K Lakewood, LLC
2015 - 06.2020
Some College (No Degree) - Business Administration
Long Beach City College
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