Summary
Overview
Work History
Education
Skills
Timeline
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ANGELA TRIPLETT

Memphis,TN

Summary

Proactive office administrator with extensive experience handling sensitive information, managing multi-line phone systems, and maintaining meticulous records. Skilled in data entry, tax preparation, customer service, and sales support. Known for exceptional organizational abilities, attention to detail, and commitment to confidentiality and client satisfaction.


Tax professional with proven track record in preparing accurate and timely tax returns, optimizing client savings, and ensuring compliance with tax regulations. Strong skills in tax planning, financial analysis, and client consultation. Known for effective collaboration with teams and adaptability to changing requirements. Dependable and results-driven, with focus on delivering high-quality outcomes.


Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.

Overview

6
6
years of professional experience

Work History

Secretary

OWENS TAX SERVICES
12.2020 - Current
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
  • Conducted research for special projects, contributing valuable insights that informed strategic decisions.
  • Enhanced meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed.
  • Assisted coworkers and staff members with special tasks on daily basis.

Professional Tax Preparer

OWENS TAX SERVICES
12.2018 - Current
  • Maintained up-to-date knowledge of federal and state tax laws through continuous professional development courses.
  • Assisted clients in resolving IRS notices and audits by providing expert advice and timely communication.
  • Increased efficiency of the tax preparation process by introducing automated tools for data collection and organization.
  • Maximized client refunds with diligent identification of applicable deductions and credits.
  • Streamlined the tax filing process for clients by utilizing advanced tax software and ensuring accurate data entry.
  • Provided year-round support on tax planning and strategy to help clients optimize their financial decisions.
  • Successfully resolved client disputes with the IRS by providing detailed documentation, negotiating on their behalf, and ensuring a fair resolution.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
  • Prepared written responses or tax return amendments to resolve state and federal notices.

Sales Associate

Macys Department Store
10.2022 - 06.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

GED -

RICHMOND HIGH SCHOOL
Richmond, IN
06-1998

Skills

  • Customer Service
  • Verbal and written communication
  • Office Administration
  • Organization
  • Keyboarding skills
  • Appointment Scheduling
  • File Management
  • Document Preparation
  • Sales Support
  • Multi-Line Phone Systems
  • Supply Restocking
  • File systems management
  • Digital File Management
  • Database Maintenance
  • Phone reception

Timeline

Sales Associate

Macys Department Store
10.2022 - 06.2023

Secretary

OWENS TAX SERVICES
12.2020 - Current

Professional Tax Preparer

OWENS TAX SERVICES
12.2018 - Current

GED -

RICHMOND HIGH SCHOOL

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ANGELA TRIPLETT