Angela Trotter
Chesapeake,VA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Collection Customer Service Representative
Robert Half @ Professional Finance Service
08.2024 - 12.2024
- Reviewed collection reports regularly with management to provide updates on progress and potential areas for improvement.
- Negotiated settlements with customers facing financial hardship to maintain goodwill while recovering outstanding debt.
- Improved cash flow by prioritizing high-risk accounts and negotiating mutually beneficial payment plans.
- Reduced overdue accounts by implementing strategic collection techniques and maintaining consistent communication with clients.
- Worked with customer to create debt repayment plan based on current financial condition.
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
- Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
Accounts Receivables Specialist
Robert Half @ Fortis Solutions Group
11.2023 - 09.2024
- Strong AR and billing experience
- Prepares work to be accomplished by gathering and sorting documents and related information
- Pays invoices by verifying transaction information, scheduling, preparing disbursements, and obtaining authorization of payment
- Obtains revenue by verifying transaction information, computing charges, and refunds, and preparing and mailing invoices
- Collects revenue by reminding delinquent accounts and notifying customers of insufficient payments
- Prepares financial reports by collecting, analyzing, and summarizing account information and trends
- Maintains accounting ledgers by posting account transactions
- Verifies accounts by reconciling statements and transactions
- Resolves account discrepancies by investigating documentation, issuing stop payments and adjustments
Collections Account Manager
LJ Finance LC
02.2016 - 10.2023
- Posts customer payments by recording cash, checks, and credit card transactions
- Posts revenues by verifying and entering transactions form lock box and local deposits
- Updates receivables by totaling unpaid invoices
- Maintains records by microfilming invoices, debits, and credits
- Verifies validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments, and from customers
- Resolves valid or authorized deductions by entering adjusting entries
- Resolves invalid or unauthorized deductions by following pending deductions procedures
- Resolves collections by examining customer payment plans, payment history, credit line; coordinating contact with collections department
- Verifying Legal Entity Names through State Corporation Commission
- Account Reconciliation
- Knowledge of making the determination to request a Garnishment
- Verifying Judgment details and account accuracy
- Knowledge of what venue to file a Garnishment in based on the venue transfer Statute
- Contacting Garnishees to confirm details on Answer received
- Garnishment Dispositions (Order for Payments & Releases)
- Ability to provide updated address details so that proper service is effectuated
- Collaborated with sales and customer service teams to identify potential issues early on, preventing further escalation of delinquent accounts.
- Negotiated settlements with customers facing financial hardship to maintain goodwill while recovering outstanding debt.
- Trained new team members in company policies, procedures, and best practices for successful collections management.
- Entered and tracked payroll deductions and processing of garnishments.
- Maintained a comprehensive understanding of various types of wage attachments, including tax levies, deductions, enabling accurate processing of diverse cases.
- Streamlined debt collection processes, resulting in increased efficiency and effectiveness for the company.
Accounts Receivable Clerk
Patriot Auto Sales
05.2014 - 02.2016
- Greet customers arriving at the dealership
- Showcase the dealership's vehicles and explain their features and warranties to customers
- Answer customer questions about cars, financing and purchase process
- Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
- Negotiate car prices and trade-in values for customers' vehicles
- Coordinate with the finance department to determine each customer's financing and ownership
- Posts customer payments by recording cash, checks, and credit card transactions
- Posts revenues by verifying and entering transactions form lock box and local deposits
- Updates receivables by totaling unpaid invoices
- Maintains records by microfilming invoices, debits, and credits
- Verifies validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments, and from customers
- Resolves valid or authorized deductions by entering adjusting entries
- Resolves invalid or unauthorized deductions by following pending deductions procedures
- Resolves collections by examining customer payment plans, payment history, credit line; coordinating contact with collections department
- Verifying Legal Entity Names through State Corporation Commission
- Account Reconciliation
- Knowledge of making the determination to request a Garnishment
- Verifying Judgment details and account accuracy
- Knowledge of what venue to file a Garnishment in based on the venue transfer Statute
- Contacting Garnishees to confirm details on Answer received
- Garnishment Dispositions (Order for Payments & Releases)
- Ability to provide updated address details so that proper service is effectuated
Asst. Manager
Approved Cash Advance
01.2012 - 05.2013
- Provide Customer Service
- Solicit for new or renewed customer business
- Receive payments and post to customer accounts
- Maintain cash drawer accuracy and security
- Prepare and handle office deposits
- Prepare and process applications
- Perform collection activities on delinquent accounts by both written and telephone communications, and also through customer home visits
- Assist with the development and training of all new personnel
- Maintain compliance with company policies and procedures
- Maintain accurate filing and record-keeping system
- Prepare and assemble reports for remittance, and for branch records
- Processed various financial transactions such as deposits, withdrawals, loan payments, check cashing, and money orders accurately and efficiently.
- Established customer check cashing privileges, authorized appropriate credit limits and arranged reservations.
Branch Manager
Cash Well Finance
06.2009 - 01.2012
- Perform as a team member in allocating and coordinating the work flow
- Train new employees and answer co-worker questions
- Will be involved in ordering, receiving, verifying, and distributing cash
- Responsible for store opening/closing
- Opens new loan accounts and promotes the Cash Well products and services; consistently cross-sells bank products at every opportunity
- Makes concentrated effort to solve customer problems
- Follows teller over/short policy
- Verifying cash and endorsements and giving customers their receipts
- Identifying customers and cashing checks, or referring customers to an officer for authorization to cash checks and verifying signatures
- Providing additional customer services including Cashier's Checks, Personal Money Orders, Stop Payments, western union payment, bill payment
- Promote and maintain positive relations with all contacts, customers and potential customers
- Comply with all department and company policies and procedures
- Contribute to the fulfillment of department and company objectives and goals
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
Police Dispatcher/ARMED SECURITY OFFICER
Portsmouth Naval Hospital
06.1996 - 10.2006
- Uses a computer-aided dispatch system, receive emergency calls from the public requesting police, fire, medical or other emergency services
- Determine the nature and location of the emergency; determine priorities, and dispatch police, fire ambulance or other emergency units as necessary and in accordance with established procedures
- Receive and process 911 emergency calls, maintain contact with all units on assignment, maintain status and location of police and fire units
- Monitor direct emergency alarms, answer non-emergency calls for assistance
- Enter, update and retrieve information from a variety of computer systems
- Receive requests for information regarding vehicle registration, driving records and warrants, and provides pertinent data
- Monitor several complex public safety radio frequencies
- Operate a variety of communications equipment, including radio consoles, telephones and computer systems
- Appear in court to advise, recommend and testify concerning cases; performs related work as required
- Receive requests for information regarding vehicle registration, driving records and warrants
Clerk II
Manpower/Ports. Dept. Of Social Services
07.1997 - 10.1999
- Performs all duties associated with Energy Assistance Program by reviewing applications, entering data, preparing correspondence, and maintaining all necessary records and documentation (filing and scanning)
- Provides same day service whenever possible
- Verifies client information and completes evaluations
- Computes accurate benefit level by transferring information from one system to another or using basic math
- Responds expeditiously and courteously to customer needs, keeping applicants informed
- Answers telephone and takes messages
- Monitors reports and takes timely and appropriate actions
- Adapts to changes in procedures and rules
- Establishes and maintains effective working relationships with customers, partner organizations, and all others to provide a seamless delivery of services
- Demonstrates computer proficiency and navigates state / local software systems
Education
High School Diploma -
Cradock High
Portsmouth06-1991
Skills
- Notary
- Administrative
- Customer Service
- DMV Title Clerk
- Proficient in operation of Windows -XP & Vista
- Microsoft Office
- Word
- Excel
- Power-Point
- Access
- Outlook
- Publisher
- Internet Explorer
- Excellent written and oral communication skills
- Efficient problem solver
- Successful team member
- Strong work ethics
- Ability to work various management's styles
- Credit Reporting
- Dealer track training
- Phone etiquette
- Legal administrative experience
- Organizational skills
- Management
- Contracts
- Supervising experience
- Accounting software
- Sales
- Accounts receivable
- Typing
- Negotiation
- Windows
- Microsoft Access
- Analysis skills
- Accounting
- Leadership
- Cash handling
- Account reconciliation
- Financial report writing
- Project leadership
- Security
- Cash register
- Retail sales
- Workday
- Hospital experience
- Identity & access management
- Proofreading
- Information security
- Driving
- Account management
- Training & development
- Courier
- Communication skills
- QuickBooks
- Delivery driver experience
- Fair Housing regulations
- Outside sales
- Computer skills
- Customer support
- CRM software
- Medical terminology
- B2B
- Social work
- Crisis management
- Merchandising
- Grocery store
- Debt collection
- Delinquent account management
- A/R functions
- Payment agreements
- Collections optimization
- Account tracking
- Payment plan implementation
- Multitasking Abilities
- Reliability
- Account Reconciliation
- Time management abilities
- Aging reports analysis
- Legal Compliance
- Credit and collections
- Negotiation Tactics
- Billing documentation
- Prioritization skills
- Process payments
- Communication Skills
Certification
- Certified Notary Public
- Driver's License, Non-CDL Class C, 01/01/21 to 01/01/27
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Collection Customer Service Representative
Robert Half @ Professional Finance Service
08.2024 - 12.2024
Accounts Receivables Specialist
Robert Half @ Fortis Solutions Group
11.2023 - 09.2024
Collections Account Manager
LJ Finance LC
02.2016 - 10.2023
Accounts Receivable Clerk
Patriot Auto Sales
05.2014 - 02.2016
Asst. Manager
Approved Cash Advance
01.2012 - 05.2013
Branch Manager
Cash Well Finance
06.2009 - 01.2012
Clerk II
Manpower/Ports. Dept. Of Social Services
07.1997 - 10.1999
Police Dispatcher/ARMED SECURITY OFFICER
Portsmouth Naval Hospital
06.1996 - 10.2006
- Certified Notary Public
- Driver's License, Non-CDL Class C, 01/01/21 to 01/01/27
High School Diploma -
Cradock High
Similar Profiles
Kristin KnowlesKristin Knowles
AML CTR Consultant Analyst at Robert Half Finance & AccountingAML CTR Consultant Analyst at Robert Half Finance & Accounting
IALANTHE JACKSONIALANTHE JACKSON
Plant Controller at Robert Half Finance & AccountingPlant Controller at Robert Half Finance & Accounting
Rolfy G. Sosa MeretteRolfy G. Sosa Merette
Senior Accountant at Robert Half Finance & AccountingSenior Accountant at Robert Half Finance & Accounting