Angela Trotter
Chesapeake,VA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Knowledgeable in...
Overview
29
29
years of professional experience
1
1
Certificate
Work History
Assistant Property Manager
Doud Realty Services
11.2024 - 03.2025
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Collection Customer Service Representative
Robert Half Temp @ Professional Finance Service
08.2024 - 11.2024
- Reviewed collection reports regularly with management to provide updates on progress and potential areas for improvement.
- Negotiated settlements with customers facing financial hardship to maintain goodwill while recovering outstanding debt.
- Improved cash flow by prioritizing high-risk accounts and negotiating mutually beneficial payment plans.
- Reduced overdue accounts by implementing strategic collection techniques and maintaining consistent communication with clients.
- Worked with customer to create debt repayment plan based on current financial condition.
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
- Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
Accounts Receivables Specialist
Robert Half @ Fortis Solutions Group
11.2023 - 09.2024
- Strong AR and billing experience
- Prepares work to be accomplished by gathering and sorting documents and related information
- Pays invoices by verifying transaction information, scheduling, preparing disbursements, and obtaining authorization of payment
- Obtains revenue by verifying transaction information, computing charges, and refunds, and preparing and mailing invoices
- Collects revenue by reminding delinquent accounts and notifying customers of insufficient payments
- Prepares financial reports by collecting, analyzing, and summarizing account information and trends
- Maintains accounting ledgers by posting account transactions
- Verifies accounts by reconciling statements and transactions
- Resolves account discrepancies by investigating documentation, issuing stop payments and adjustments
Collections Account Manager
LJ Finance LC
02.2016 - 10.2023
- Posts customer payments by recording cash, checks, and credit card transactions
- Posts revenues by verifying and entering transactions form lock box and local deposits
- Updates receivables by totaling unpaid invoices
- Maintains records by microfilming invoices, debits, and credits
- Resolves invalid or unauthorized deductions by following pending deductions procedures
- Resolves collections by examining customer payment plans, payment history, credit line; coordinating contact with collections department
- Verifying Legal Entity Names through State Corporation Commission
- Account Reconciliation
- Knowledge of making the determination to request a Garnishment
- Verifying Judgment details and account accuracy
- Knowledge of what venue to file a Garnishment in based on the venue transfer Statute
- Contacting Garnishees to confirm details on Answer received
- Garnishment Dispositions (Order for Payments & Releases)
- Ability to provide updated address details so that proper service is effectuated
- Collaborated with sales and customer service teams to identify potential issues early on, preventing further escalation of delinquent accounts.
- Negotiated settlements with customers facing financial hardship to maintain goodwill while recovering outstanding debt.
- Trained new team members in company policies, procedures, and best practices for successful collections management.
Police Dispatcher/Armed Security Officer Supervisor
Portsmouth Naval Hospital
06.1996 - 10.2006
- Uses a computer-aided dispatch system, receive emergency calls from the public requesting police, fire, medical or other emergency services
- Determine the nature and location of the emergency; determine priorities, and dispatch police, fire ambulance or other emergency units as necessary and in accordance with established procedures
- Receive and process 911 emergency calls, maintain contact with all units on assignment, maintain status and location of police and fire units
- Monitor direct emergency alarms, answer non-emergency calls for assistance
- Enter, update and retrieve information from a variety of computer systems
- Receive requests for information regarding vehicle registration, driving records and warrants, and provides pertinent data
Clerk II
Manpower/Ports. Dept. Of Social Services
07.1997 - 10.1999
- Performs all duties associated with Energy Assistance Program by reviewing applications, entering data, preparing correspondence, and maintaining all necessary records and documentation (filing and scanning)
- Provides same day service whenever possible
- Verifies client information and completes evaluations
- Computes accurate benefit level by transferring information from one system to another or using basic math
- Responds expeditiously and courteously to customer needs, keeping applicants informed
- Answers telephone and takes messages
- Monitors reports and takes timely and appropriate actions
- Adapts to changes in procedures and rules
- Establishes and maintains effective working relationships with customers, partner organizations, and all others to provide a seamless delivery of services
- Demonstrates computer proficiency and navigates state / local software systems
Education
High School Diploma -
Cradock High
06-1991
Skills
- Tenant relations
- Property management
- Financial reporting
- Team collaboration
- Conflict resolution
- Customer service
- Background checks
- Accounts receivable
- Collections management
- Billing procedures
- Customer negotiation
- Debts recovery
Certification
- Certified Notary Public
- Driver's License
Timeline
Assistant Property Manager
Doud Realty Services
11.2024 - 03.2025
Collection Customer Service Representative
Robert Half Temp @ Professional Finance Service
08.2024 - 11.2024
Accounts Receivables Specialist
Robert Half @ Fortis Solutions Group
11.2023 - 09.2024
Collections Account Manager
LJ Finance LC
02.2016 - 10.2023
Clerk II
Manpower/Ports. Dept. Of Social Services
07.1997 - 10.1999
Police Dispatcher/Armed Security Officer Supervisor
Portsmouth Naval Hospital
06.1996 - 10.2006
High School Diploma -
Cradock High
Personal Information
Work Permit: Authorized to work in the US for any employer
Skills
Personal Information
Work Permit: Authorized to work in the US for any employer
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