ANGELA TRUJILLO
West Valley,UT
Summary
- Team Leader
- Customer Service Representative
- Data Analyst
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Insure-rite
05.2023 - Current
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Customer Service Representative
Insure-rite
10.2014 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Skills
- Complaint Resolution
- Regulatory Compliance
- Handling Escalations
- Workflow Management
- Project Management
- Training and Mentoring
- Decision-Making
- Customer Relations
- Performance Evaluations
- Employee Scheduling
- Quality Assurance Controls
Certification
Advanced Microsoft Word/Udemy/2021
Timeline
Customer Service Manager
Insure-rite
05.2023 - Current
Customer Service Representative
Insure-rite
10.2014 - Current