Angela Trumbo
Raleigh,NC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
6
6
Certification
Work History
Service Manager
PepBoy's Auto Service & Tires
2015.03 - Current
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained records of service transactions and customer feedback for future reference.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Analyzed service reports to identify areas of improvement.
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Developed department processes and procedures to boost customer satisfaction.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Equal Opportunity Manager
United State Army
2019.10 - Current
- Enhanced workplace diversity by developing and implementing comprehensive equal opportunity policies and procedures.
- Achieved higher employee satisfaction by conducting regular training sessions on discrimination and harassment prevention.
- Improved company culture by promoting open communication channels for all employees to report any concerns or incidents.
- Reduced legal risks associated with discrimination claims by ensuring compliance with federal, state, and local regulations.
- Increased workforce diversity through targeted recruitment strategies that attracted a wider range of candidates.
- Monitored trends in workforce demographics to identify potential areas for improvement in equal opportunity practices.
- Streamlined the complaint resolution process for efficient and fair handling of all reported cases.
- Evaluated organizational performance on equal opportunity goals, providing data-driven recommendations for continuous improvement.
- Established strong relationships with community organizations to promote external partnerships supporting diversity initiatives.
- Collaborated with management teams to create customized action plans addressing specific departmental diversity needs.
- Consulted with legal counsel on high-risk situations, ensuring timely response and appropriate action steps were taken to mitigate risk exposure.
- Coordinated cross-functional teams focused on creating equitable promotion opportunities within the organization.
- Strengthened internal collaboration by fostering a culture of respect, understanding, and appreciation for different perspectives.
Education
Doctor Of Business Administration - Marketing
Appalachian State University
Boone, NC04.2023
Master Of Business Administration - Marketing Management And Research
Appalachian State University
Boone, NC01.2020
Bachelor Of Business - Marketing Management And Research
University of Phoenix
Tempe, AZ08.2016
Skills
- Sales
- Marketing
- Negotiation
- Customer Service Management
- Teamwork
- Relationship Building
- Project Management
- Planning
- Contract Management
- Business Development
- Strategic Planning
- Sales Goals
- Business Planning
- Staff Management
- Budgeting
- Coordination
- Department Oversight
- Salesforce
- Account Management
- CRM Software
- Contract Negotiation
- Market Research
- Branding
- Relationship Management
- Recruiting
- Business Analysis
- B2B Sales
- Presentation Skills
- Conflict Management
- Research
- Market Analysis
- Management
- Profit & Loss
- Change Management
- Financial Report Writing
- Program Development
- Computer Networking
- Forecasting
- Transportation Management
- Sales Management
- Program Management
- Product Development
- Process Improvement
- OSHA Authorized General 10 & 30 Hours Trainer (10+ years)
- EHS (6 years)
- ICODE (9 years)
- GATES (10+ years)
- Hazmat (10+ years)
- Supply Chain
- Customer service
- Communication skills
- Leadership
- Team management
- Customer relationship management
- Sales management
- Supervising experience
- Financial acumen
- Direct sales
- Presentation skills
- Relationship management
- Pricing
- Internet of things
- Project management
- CRM software
- B2B sales
- Microsoft Access
- PCI
- Account management
- Program management
- ServiceNow
- Financial report writing
- IT
- Workday
- Data collection
- Windows
- Market research
- E-commerce
- Proposal writing
- Continuous improvement
- Analysis skills
- Conflict management
- Events management
- Analytics
- Business development
- Data analytics
- Senior leadership
- SQL
- APIs
- Product development
- Web services
- Quality assurance
- Profit & loss
- Lean Six Sigma
- Software development
- Accounting
- Computer networking
- SPSS
- Six Sigma
- Cold calling
- GAAP
- Quality control
- Oracle
- Technical writing
- Statistical software
- Auto service management
- Payroll
- Outbound sales
- Supply chain
- Microsoft Windows Server
- Product demos
- Business analysis
- Azure
- Information security
- REST
- Wealth management
- EDI
- VMWare
- Channel management
- Adult education
- Product management
- Employment & labor law
- Microsoft Project
- Property management
- Root cause analysis
- NIST standards
- Guest services
- Hotel experience
- Dealership experience
- DevOps
- Adobe Acrobat
- Project management software
- Industrial equipment
- Firmware
- Outside sales
- Economic development
- CMMS
- Risk management
- Assembly
- Financial statement preparation
- SharePoint
- IT support
- Big data
- Enterprise sales
- Application development
- Operations management
- Human resources
- Training & development
- ATS
- Carpentry
- MicroStation
- Bluebeam
- Production planning
- Technical sales
Certification
- TS/SCI
- Certified Safety Professional
- OSHA 30
- Driver's License
- OSHA 10
- LEED Certification
- PMP
- Certified Project Manager
- Property & Casualty License
- Equal Opportunity Leader
- Master Resilient Trainer
- ASE- A1, A2, A3, A4, A5, A6, A7, A8, C1, G1,L1,L2,L3,L4, MIL1, MIL2, MIL3, MIL4, MIL5, MIL6, MIL7
- Business Development Certification
- A+ certifications
- Digital Marketing Institute’s Certified Digital Marketing Expert
- American Marketing Association’s PCM Advanced Digital Marketing
- SMEI Certification
Timeline
Equal Opportunity Manager
United State Army
2019.10 - Current
Service Manager
PepBoy's Auto Service & Tires
2015.03 - Current
Doctor Of Business Administration - Marketing
Appalachian State University
Master Of Business Administration - Marketing Management And Research
Appalachian State University
Bachelor Of Business - Marketing Management And Research
University of Phoenix
- TS/SCI
- Certified Safety Professional
- OSHA 30
- Driver's License
- OSHA 10
- LEED Certification
- PMP
- Certified Project Manager
- Property & Casualty License
- Equal Opportunity Leader
- Master Resilient Trainer
- ASE- A1, A2, A3, A4, A5, A6, A7, A8, C1, G1,L1,L2,L3,L4, MIL1, MIL2, MIL3, MIL4, MIL5, MIL6, MIL7
- Business Development Certification
- A+ certifications
- Digital Marketing Institute’s Certified Digital Marketing Expert
- American Marketing Association’s PCM Advanced Digital Marketing
- SMEI Certification
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