Angela Tubergen
Spring Lake
Summary
Office manager with extensive experience at Action Chiropractic, specializing in invoice processing and regulatory compliance. Demonstrated ability to supervise staff and enhance operational efficiency through effective policy implementation. Strong communication skills and meticulous attention to detail contribute to outstanding administrative support outcomes.
Overview
35
35
years of professional experience
Work History
Office Manager/Chiropractic Assistant/Receptionist Administrator
Action Chiropradtic
Grand Haven
08.2019 - Current
- Executed timely processing of invoices and billing inquiries to ensure accurate financial management.
- Reviewed contracts for accuracy prior to company approval and signing.
- Developed communication strategies to enhance interdepartmental collaboration.
- Supervised staff, organized schedules, and delegated tasks effectively.
- Maintained an organized filing system for records and correspondence.
- Implemented office policies and procedures to improve operational efficiency.
- Ensured compliance with employment laws and regulations.
- Provided administrative support, including report preparation and presentation development.
Retail Sales Associate
Lane Bryant
Muskegon
05.2017 - 11.2018
- Assisted customers in selecting products tailored to individual needs.
- Operated cash register, processing transactions with accuracy and efficiency.
- Monitored sales floor for customer assistance and merchandise restocking.
- Handled customer complaints professionally, ensuring timely resolutions.
- Stocked shelves to maintain organization and adhere to company standards.
- Conducted product demonstrations to engage customers and promote features.
- Participated in training sessions to enhance product knowledge and service techniques.
- Maintained cleanliness of store environment, ensuring a welcoming atmosphere.
Retail Store Manager
Chocolates By Grimaldi
Grand Haven
05.2018 - 07.2018
- Resolved customer complaints promptly to maintain positive customer relationships.
- Supervised daily store operations, focusing on staff scheduling and inventory management.
- Coordinated special events, including promotions and seasonal displays, to enhance customer engagement.
- Conducted regular inventory counts to ensure accurate records and reduce discrepancies.
- Executed merchandising strategies that boosted store sales and enhanced visual appeal.
- Monitored performance metrics, including sales and customer service ratings, to identify improvement areas.
- Trained and mentored associates on company procedures to enhance team efficiency.
- Implemented strategies to increase customer satisfaction and build brand loyalty.
Deli Manager/Cashier Team Lead
Great Harvest Bread Co.
Grand Haven
03.2016 - 05.2017
- Resolved customer complaints professionally to enhance satisfaction levels.
- Trained new employees on food handling techniques and safety regulations for compliance.
- Maintained accurate inventory records and managed product ordering cycles efficiently.
- Conducted regular inspections of refrigeration units to ensure temperature compliance with health codes.
- Implemented cost-saving measures such as portion control and waste reduction practices.
- Analyzed customer survey data to identify service improvement areas and product selection adjustments.
- Supervised deli staff, promoting efficient customer service and positive team dynamics.
- Executed daily operational tasks, including staffing, merchandising, and scheduling for peak efficiency.
Consult/owner/operator Jewelry Sales
Premier Designs Jewelry
Spring Lake
08.2005 - 08.2016
- Managed daily business operations, including staff hiring and training.
- Developed strategic plans to enhance profitability and operational efficiency.
- Implemented quality assurance processes to uphold product excellence.
- Created marketing campaigns to attract new customers and boost brand visibility.
- Monitored personnel performance against company goals, conducting performance reviews.
- Analyzed market trends to identify growth opportunities and competitive strategies.
- Oversaw budgeting and financial management to optimize resource allocation.
- Maintained compliance with local, state, and federal regulations.
Administrative Assistant/Receptionist Administrator
Grace /church of West Ottowa
West Ottowa
06.1996 - 08.1997
- Managed incoming calls, provided information, or directed callers to appropriate personnel.
- Developed and maintained organized filing systems for confidential documents and records.
- Conducted research on various topics as requested by management for informed decision-making.
- Greeted visitors professionally, responding to inquiries and directing them effectively.
- Provided administrative support to executive team, scheduling meetings and managing calendars.
- Executed accurate processing of invoices using accounting software applications.
- Maintained office supplies inventory, ensuring efficient operations through regular audits.
- Coordinated travel arrangements and completed expense reports for reimbursement processes.
Service Advisor
Elhart Pontiac GMC
HOLLAND
06.1993 - 01.1996
- Cultivated strong relationships with customers through exceptional service delivery.
- Reviewed completed service orders to verify adherence to dealership standards.
- Resolved customer inquiries promptly and accurately to enhance satisfaction.
- Demonstrated proficiency in using advanced diagnostic equipment for vehicle servicing.
- Managed incoming calls from potential customers seeking quotes or information.
- Assisted with scheduling service appointments to optimize workflow efficiency.
- Conducted customer satisfaction surveys to gather insights for service improvement.
- Promoted product features and benefits to facilitate informed customer decisions.
ADMINISTRATIVE ASSISTANT/RECEPTIONIST
FAMILY FARE CORPORATE OFFICE
HUDSONVILLE
08.1990 - 06.1993
- Composed letters, memos, reports, emails, and presentations per management's requests.
- Scheduled appointments for clients and internal staff to optimize workflow.
- Handled confidential documents according to established protocols to maintain security.
- Provided administrative support to executive team by managing calendars and scheduling meetings.
- Maintained inventory of office supplies by regularly checking stock levels.
- Organized and maintained filing systems for physical and electronic records, ensuring accuracy.
- Answered customer inquiries regarding products and services to enhance satisfaction.
- Coordinated travel arrangements and prepared expense reports for reimbursement processing.
CASHIER/CUSTOMER SERVICE
Family Fare Supermarket
HOLLAND
06.1990 - 06.1992
- Processed customer payments efficiently using Point-of-Sale system for cash, check, and credit card transactions.
- Delivered exceptional customer service through active listening and personalized assistance.
- Maintained cleanliness and organization of checkout areas to enhance store appearance.
- Trained new cashiers on register operations, stock procedures, and customer service best practices.
- Resolved customer complaints in accordance with company policy to ensure satisfaction.
- Restocked supplies and arranged promotional displays to optimize sales potential.
- Verified customer age requirements for alcohol and tobacco purchases.
- Conducted daily cash drawer counts to ensure accuracy and compliance.
Education
High School Diploma -
ZEELAND HIGH SCHOOL
Zeeland, MI06-1992
Skills
- Invoice processing and contract review
- Office management and administrative support
- Regulatory compliance
- Staff supervision
Affiliations
- LEAD A SMALL GROUP FOR OUR CHURCH
- VOLUNTEER IN SERVICE IN OUR CHURCH
- VOLUNTEER IN OUR COMMUNITY AT OUR SCHOOLS
- PARTICIPATE IN OUR COMMUNITY AT BOOTCAMP AND LOCAL ACTIVITIES
Timeline
Office Manager/Chiropractic Assistant/Receptionist Administrator
Action Chiropradtic
08.2019 - Current
Retail Store Manager
Chocolates By Grimaldi
05.2018 - 07.2018
Retail Sales Associate
Lane Bryant
05.2017 - 11.2018
Deli Manager/Cashier Team Lead
Great Harvest Bread Co.
03.2016 - 05.2017
Consult/owner/operator Jewelry Sales
Premier Designs Jewelry
08.2005 - 08.2016
Administrative Assistant/Receptionist Administrator
Grace /church of West Ottowa
06.1996 - 08.1997
Service Advisor
Elhart Pontiac GMC
06.1993 - 01.1996
ADMINISTRATIVE ASSISTANT/RECEPTIONIST
FAMILY FARE CORPORATE OFFICE
08.1990 - 06.1993
CASHIER/CUSTOMER SERVICE
Family Fare Supermarket
06.1990 - 06.1992
High School Diploma -
ZEELAND HIGH SCHOOL