Angela Tucker
Beaver Falls,PA
Summary
Accomplished Patient Care Advocate at Giant Eagle, skilled in relationship building and documentation. Enhanced patient trust through empathetic interactions and improved medication therapy by collaborating with local pharmacies. Leveraged organizational skills to reduce shipping errors by 20% at Select Quote, demonstrating a commitment to excellence and patient satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Care Advocate
Giant Eagle
09.2025 - Current
- Documented patient interactions accurately for compliance and follow-up.
- Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
- Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
- Maintained up-to-date knowledge of insurance policies and benefits.
- Collaborated with team members to improve patient experience initiatives.
Pharmacy Shipping Clerk
Select Quote
07.2024 - 08.2025
- Processed incoming shipments, ensuring accuracy and timely delivery of medication to patients.
- Coordinated with pharmacists to resolve shipping discrepancies and support order fulfillment.
- Monitored shipment schedules and updated tracking information for internal reporting.
- Conducted regular quality checks on outgoing shipments to ensure compliance with standards.
- Supported training initiatives for new staff, fostering a collaborative work environment.
- Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
- Collaborated with the pharmacy team to resolve shipping issues and provide timely updates to patients.
Mobile Representative
Spectrum
11.2022 - 03.2024
- Delivered exceptional customer service through effective communication and product knowledge.
- Managed mobile inventory using tracking systems to ensure accurate stock levels.
- Collaborated with team members to resolve customer inquiries and issues efficiently.
- Documented customer interactions in CRM software for improved service continuity.
- Educated clients about the features of their purchased devices or plans during post-sales support, increasing customer satisfaction and reducing return rates.
- Assisted in training new representatives on company policies and procedures.
- Promoted company products by engaging customers and providing tailored recommendations.
Education
Medical Assistant Diploma - Anatomy
Sanford–Brown
Middleburg Heights, Ohio07-2008
Skills
- Multitasking
- Patient care
- First aid and safety
- Organizational skills
- HIPAA compliance
- Verbal and written communication
- Patient education
- Claims processing
- Relationship building
- Medical terminology
- Documentation
- Follow-up care
- Scheduling
- Goal setting
- Care planning
Certification
Medical assistant certification
Dental assistant certification
Languages
English
Full Professional
Timeline
Patient Care Advocate
Giant Eagle
09.2025 - Current
Pharmacy Shipping Clerk
Select Quote
07.2024 - 08.2025
Mobile Representative
Spectrum
11.2022 - 03.2024
Medical Assistant Diploma - Anatomy
Sanford–Brown
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