Angela Tudor
Waterloo,IA
Summary
Adept at driving customer satisfaction and loyalty, I leveraged my expertise in POS system operation and relationship building at BP /Hab Petroleum to exceed service goals. Known for adaptability and a cooperative attitude, I successfully managed high-pressure situations, enhancing customer experience and contributing to a notable increase in customer loyalty.
Overview
29
29
years of professional experience
Work History
Customer Service Cashier
BP /Hab Petroleum
06.2022 - 06.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
Store Manager
Unimart
02.2021 - 06.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Customer Service Cashier
BP / Affluent Corporation
08.2020 - 03.2021
Customer Service Manager/ Casier
B & B East
12.2016 - 08.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
Customer Service Trainer
Radiant Food Stores
10.2010 - 11.2016
- Increased efficiency within the team by streamlining processes, emphasizing time management skills during customer service workshops.
- Maintained detailed records on individual trainee progress, enabling accurate assessment of overall program success rates over time.
- Implemented ongoing evaluations for trainees, ensuring consistent progress and skill development over time.
- Stayed up-to-date on industry trends and advancements, incorporating new customer service strategies into the training curriculum as needed.
Customer Service Cashier
Race Trak
05.2008 - 11.2010
Server
Sergios Italian Restaurant
11.2004 - 08.2008
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Restaurant Manager
Hops Grill & Bar Micro Brewery
05.1994 - 09.2006
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
Education
Abraham Lincoln High School
Des Moines, IABusiness Management
Tampa Technical Aka Remington College
Tampa, FL06.1999
Skills
- Service Excellence
- Customer Experience Improvement
- Dependable Attendance
- Patience and composure
- Cash handling
- Cash register operation
- Product knowledge
- Customer focus
- Cash handling expertise
- POS system operation
- Inventory management
- Up-selling techniques
- Customer Relationship Development
- Time management
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
- Phone etiquette
- Conflict resolution
- Cultural awareness
- Plan-o-gram implementation
- Positive Work Ethic
- Reliable and responsible
- Trustworthy Professional
- Adaptable and flexible
- Cooperative attitude
- Creative thinking
- Customer Service Expertise
- Relationship building
- Employee training
Timeline
Customer Service Cashier
BP /Hab Petroleum
06.2022 - 06.2023
Store Manager
Unimart
02.2021 - 06.2022
Customer Service Cashier
BP / Affluent Corporation
08.2020 - 03.2021
Customer Service Manager/ Casier
B & B East
12.2016 - 08.2020
Customer Service Trainer
Radiant Food Stores
10.2010 - 11.2016
Customer Service Cashier
Race Trak
05.2008 - 11.2010
Server
Sergios Italian Restaurant
11.2004 - 08.2008
Restaurant Manager
Hops Grill & Bar Micro Brewery
05.1994 - 09.2006
Abraham Lincoln High School
Business Management
Tampa Technical Aka Remington College