Angela Turner

Work History

SIU Women's And Children's Clinic

08.2022 - Current

Answered phone calls and messages for faculty and staff.
Coordinated patient scheduling, answered patient inquiries, check-in, check-out and payments for billing.
Updated patient information and insurance details for accurate electronic medical records.
Performed various administrative tasks by filing, copying and faxing documents.
Scheduled patient appointments for multiple outreach clinics in respective doctors' calendars and followed up with reminder phone calls.
Adhered to strict HIPAA guidelines to protect patient privacy.

Self-employed

08.2019 - 06.2022

Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
Worked with parents to develop and implement nurturing discipline programs to promote positive behavior and structure.
Promoted educational play for fine/gross motor and cognitive skills through interactive play/story time.
Taught children fun and effective tactics for completing basic life skills and personal hygiene.
Developed creative activities in a variety of settings to enhance physical, emotional, intellectual and social well-being.
Regularly traveled with family to help with vacation activities and childcare.

True Colors Floral Artistry

03.2016 - 03.2019

Collaborated with staff to maximize customer satisfaction and quality of product
Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales
Maintained adequate staffing to meet objectives of programs and services within budget
Exercised good judgment and decision-making in escalating concerns and resolving issues
Prepared and processed floral orders to customer specifications via phone, computer, fax or in-person consultations
Trained employees on additional job positions to maintain coverage of roles.

Presbyterian Church Day Care Center

07.2014 - 12.2016

Selected optimal curricula and planned daily lessons to meet needs of children with various developmental levels.
Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
Monitored children's play activities to identify additional learning opportunities or behavioral issues.
Involved parents in student learning to increase family interaction and student support.
Worked with teachers to design interactive lessons and increase student success.
Prepared and maintained classroom environments appropriate for student learning and physical, social, and emotional development.

Henry Pfeiffer Library MacMurray College

01.2011 - 01.2014

Served patrons with friendly and professional communication during check-out transactions
Used web-based applications and industry-specific software to locate catalog information
Emptied book drops and reshelved materials in alignment with established processes
Selected and edited documents for publication and display
Developed organizational systems for newly digitized content to streamline usage
Created content for social media sites.

Self-employed

09.2008 - 01.2010

Provided 24/7 in-home/live-in care for a family of nine (2 working adults, 2 elderly adults, 4 children and myself.
Homeschooled 4 children with provided curriculum and activities, while fostering their own personal learning and creative style.
Followed routines while providing nurturing, safe environments to promote emotional, social, and intellectual growth.
Managed behavior issues through developmentally appropriate discipline and positive redirection.
Coordinated playdates and outings to meet children's physical and social needs.
Regularly traveled with family to help with vacation activities and childcare.