Angela Turner
Detroit,MI
Summary
Experienced Call Centre Customer-Service Agent provides high quality service to address customer needs. Inbound and outbound call centre experience. Excellent listening, Communication and problem-solving skills -Knowledgably - Friendly – Professional Data Entry Specialist
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Verizon
01.2012 - 01.2022
- Called customers that had eligible upgrades and promotions 100+ per day
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Scheduled appointments with other store locations
- Stayed up to date with latest promotions, Displayed proficiency, basic computer skills
- Continually multi-tasked with multiple windows/programs
- Manage large amounts of incoming calls
- Occasionally spoke with store locations on customer behalf to increase sales
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Medical Records Clerk
DMC
01.2009 - 01.2011
- Performed clerical tasks such as photocopying, faxing, and mailing, sorting/distributing documents and scheduling patients
- Revised, edited and proofread numerous documents
- Restocked and reorganized medical records
- Provided a strong proactive customer service approach
- Gathering patient demographic and personal information
- Issuing medical files to persons and agencies according to laws and regulations
- Helping with departmental audits and investigations
- Distributing medical charts to the appropriate departments of the hospital
- Maintaining quality and accurate records by following hospital procedures
- Ensuring patient charts, paperwork, and reports are completed in an accurate and timely manner
- Ensuring that all medical records are protected and kept confidential
- Filing all patients' medical records and information.
Education
Skills
- Communication
- Active listening
- Empathy
- Warmth
- Problem-solving
- Dedication
- Time management
- Stress management
- Product knowledge
- Customer relationship management (CRM)
- Inbound and outbound call
- Call Center Operations
- Data Entry
- Problem-Solving Abilities
- Order Processing
- Administrative Support
- Document Control
- Customer Service
- Clerical Support
- Problem Resolution
- Microsoft PowerPoint
- Effective Communication
- Customer Consulting
- Computer Proficiency
- Problem-Solving Ability
- Shipping Procedures Understanding
- Office Equipment Proficiency
- Medical Terminology Knowledge
- Records Preparation
- Microsoft Excel
- Training Development Aptitude
- Grammar
- Professional Telephone Demeanor
- Call Triaging
- Documentation
- Quality Control
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Verizon
01.2012 - 01.2022
Medical Records Clerk
DMC
01.2009 - 01.2011