Angela Turnpaugh

Answered telephone and in-office nursing triage for patients with treatment-related and chronic or acute disease symptoms.

Reviewed symptoms, clinical history, medications, and treatment status to choose appropriate care level and urgency.

Recognized urgent or emergent conditions and escalated concerns quickly to advanced practice providers.

Scheduled appointments, laboratory testing, imaging, biopsies, treatment changes, referrals, and follow-up care.

Taught patients and families about medications, treatment plans, symptom management, side effects, and when to seek emergency care.

Collaborated with interdisciplinary teams to enhance patient outcomes through coordinated care strategies.

Documented triage encounters, education, assessments, interventions, provider orders, and patient follow-up accurately and on time.

Delivered compassionate support to patients and families navigating chronic conditions, treatment processes, and end-of-life considerations.

Managed medication coordination, refill requests, treatment inquiries, and specialty service integration to ensure comprehensive patient care.

Oversaw nursing and clinical office operations, ensuring a patient-centered environment and high-quality care delivery

Provided clinical leadership and served as a resource to nursing, medical assistants, and support staff

Assisted with hiring, orientation, training, competency development, and performance support for nursing/medical assistant personnel

Supported development and implementation of office policies, procedures, and clinical workflows to enhance operational efficiency

Coordinated patient triage calls and managed applications for medication financial assistance, requests, referrals, and follow-up needs to improve patient access and continuity of care.

Assisted with inventory management and ensured availability of medications, medical supplies, and clinical equipment.

Conducted comprehensive head-to-toe assessments and monitored vital signs, laboratory results, and clinical changes to inform patient care decisions.

Delivered nursing care to patients across varying acuity levels, ensuring tailored interventions for individual needs.

Served as a trusted resource for nursing staff and nursing assistants, offering guidance and support to enhance patient care.