Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ANGELA UGALINO

Administrative Assistant
Federal Way,WA

Summary

Adaptable and hardworking professional with experience delivering customer service and administrative excellence, including clerical support and front desk interaction. Has experience handling transactions as well as confidential information, e.g. patient records.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Writer & Customer Relationship Consultant

Self
09.2023 - Current
  • Adapted communication style according to different target audiences, tailoring tone and language to resonate with each unique demographic group.
  • Spearheaded rebranding efforts that resulted in a revitalized brand identity resonating with both existing customers and new prospects alike.
  • Secured $3k grant funding for new projects through persuasive proposal writing

Office Manager + Dental Assistant

Bright Smile Dental
06.2021 - 11.2023
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Coordinated events and appointments, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined front office operations for improved patient flow by implementing effective filing and documentation system.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Provided excellent customer service to create positive experiences and build patient trust.

In House Designer

Seattle Asian American Film Festival
10.2020 - 05.2021
  • Optimized digital assets for use on various platforms, ensuring consistent appearance across devices.
  • Maintained consistent visual identity across all company materials, strengthening brand recognition.
  • Updated existing marketing collateral to align with evolving brand guidelines and industry trends.

Program Assistant → Program Manager

Powerful Voices
10.2017 - 02.2020
  • Coordinated event logistics, including venue selection, catering arrangements, and attendee registration processes.
  • Managed both digital and physical filing systems and retrieved documents as required.
  • Managed program budget spreadsheet
  • Organized supplementary materials such as handouts and slides to complement core program offerings for a comprehensive learning experience.
  • Monitored field trips and special events to maintain safety and increase attendee retention.

Front of House Lead

Wing Luke Museum
03.2017 - 10.2017
  • Enhanced customer experience by providing exceptional service and promptly addressing concerns.
  • Oversaw cash handling procedures accurately at the end of each shift to guarantee proper accounting measures were followed consistently for financial accuracy purposes.
  • Completed all tasks in compliance with company policies and procedures.
  • Managed multi-line phone, directing inquiries to appropriate personnel for prompt resolution.

Education

Bachelor of Arts - Linguistics

University of Washington
Seattle, WA
05.2001 -

Skills

  • Problem-solving
  • Administrative support
  • Scheduling
  • Data entry
  • Inventory management
  • File management
  • Document preparation
  • Bookkeeping
  • Microsoft Office Suite
  • Multi-line Phone skills
  • Verbal and written communication
  • Typing: 99 WPM, 10-key

Certification

Business Essentials

Timeline

Writer & Customer Relationship Consultant

Self
09.2023 - Current

Office Manager + Dental Assistant

Bright Smile Dental
06.2021 - 11.2023

In House Designer

Seattle Asian American Film Festival
10.2020 - 05.2021

Program Assistant → Program Manager

Powerful Voices
10.2017 - 02.2020

Front of House Lead

Wing Luke Museum
03.2017 - 10.2017

Business Essentials

08-2015

Bachelor of Arts - Linguistics

University of Washington
05.2001 -

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